Role purpose:

Responsible for M-Pesa core end to end operational support and manage its associated digital channels. This role involves monitoring app performance, resolving user issues, coordinating with development teams, and ensuring a seamless mobile money experience for end users.

Key accountabilities and decision ownership

• Perform System Management (M-Pesa Core)
• Monitor the performance and availability of the M-Pesa mobile app on Android and iOS platforms.
• Respond to and resolve user-reported issues, crashes, and bugs in a timely manner.
• Track app analytics and crash reports using tools like Firebase or similar tools
• Perform the systems incident, problem & change process with internal and external (MPA) stakeholders.
• Perform and maintain the system security.
• Business Continuity Management
• Mini App Development, Implementation & Support
• Support all projects under M-Pesa (MPA & local)
• M-Pesa Product support

Who you are

Core competencies, knowledge and experience

• Operating system Unix, Linux (RHEL, SUSE) and Windows
• Relational Database Management Systems (Oracle, GaussDB, MYSQL)
• Mobile security best practices
• Excellent communication skills
• Familiarity with Android and iOS platforms, mobile app architecture, and APIs.

Must have technical/professional qualifications:

• Bachelor’s degree in computer science or its equivalent.
• Build and maintain relationship with key stakeholders.
• Understanding of mobile money platforms, especially M-Pesa, is highly desirable.

• Perform System Management (M-Pesa Core)
• Monitor the performance and availability of the M-Pesa mobile app on Android and iOS platforms.
• Respond to and resolve user-reported issues, crashes, and bugs in a timely manner.
• Track app analytics and crash reports using tools like Firebase or similar tools
• Perform the systems incident, problem & change process with internal and external (MPA) stakeholders.
• Perform and maintain the system security.
• Business Continuity Management
• Mini App Development, Implementation & Support
• Support all projects under M-Pesa (MPA & local)
• M-Pesa Product support

• Operating system Unix, Linux (RHEL, SUSE) and Windows
• Relational Database Management Systems (Oracle, GaussDB, MYSQL)
• Mobile security best practices
• Excellent communication skills
• Familiarity with Android and iOS platforms, mobile app architecture, and APIs.

• Bachelor’s degree in computer science or its equivalent.
• Build and maintain relationship with key stakeholders.
• Understanding of mobile money platforms, especially M-Pesa, is highly desirable.