Descriptions

We are looking for a hands-on, structured leader who can build processes, solve problems fast, and create operational excellence from scratch

Responsibilities

Build Operational Discipline

• Supervise operational workflows and ensure SOP adherence across the field and back office.
• Monitor operational KPIs (payment success rate, turnaround time, backlog, error rates).
• Ensure seamless coordination between sales, credit, customer care, and collections.

Create Scalable Systems

• Develop and refine SOPs quickly based on real-world execution.
• Identify bottlenecks in onboarding, repayments, returns, or support — and fix them fast.
• Build a reporting rhythm that leadership can use to steer performance

Customer Experience & Quality Control

• Ensure after-sales, repairs, and reverse logistics are handled efficiently with clear SLAs.
• Manage escalations and ensure high standards of professionalism and customer care.
• Support continuous training and adherence to compliance and quality standards.

Requirements

• 4–6 years of experience in operations within fintech, telco, PAYGO, asset financing, or similar high-volume environments.
• Experience leading teams and driving performance through structured processes.
• Strong analytical and reporting skills; comfort working with dashboards and operational KPIs.
• Calm under pressure, high ownership, and execution-focused mindset.
• Experience in the mobile phone industry is an added advantage

Skills Required

Data & Analytics Skills

Banking and administration

• Supervise operational workflows and ensure SOP adherence across the field and back office.
• Monitor operational KPIs (payment success rate, turnaround time, backlog, error rates).
• Ensure seamless coordination between sales, credit, customer care, and collections.
• Develop and refine SOPs quickly based on real-world execution.
• Identify bottlenecks in onboarding, repayments, returns, or support — and fix them fast.
• Build a reporting rhythm that leadership can use to steer performance
• Ensure after-sales, repairs, and reverse logistics are handled efficiently with clear SLAs.
• Manage escalations and ensure high standards of professionalism and customer care.
• Support continuous training and adherence to compliance and quality standards.

• Data & Analytics Skills
• Banking and administration

• 4–6 years of experience in operations within fintech, telco, PAYGO, asset financing, or similar high-volume environments.
• Experience leading teams and driving performance through structured processes.
• Strong analytical and reporting skills; comfort working with dashboards and operational KPIs.
• Calm under pressure, high ownership, and execution-focused mindset.
• Experience in the mobile phone industry is an added advantage