Vacancy title:
Service Delivery Rapid Response

[Type: FULL_TIME, Industry: Media, Category: Computer & IT, Installation, Maintenance & Repair, Transportation & Logistics, Customer Service]

Jobs at:
Mwananchi Communications Limited

Deadline of this Job:
Sunday, December 7 2025

Duty Station:
Dar es Salaam | Dar es Salaam | Tanzania

Summary
Date Posted: Thursday, December 4 2025, Base Salary: Not Disclosed

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JOB DETAILS:

About The Role & Qualifications

Service Delivery Rapid Response

This service delivery response role focuses on maintaining operational excellence by diligently implementing and adhering to turnaround times (TAT), Service Level Agreements (SLAs), and Quality Control (QC) standards. The core responsibility is ensuring all work orders (WOs) are resolved quickly within the designated TAT, complete with a thorough root cause analysis and the highest quality control.

Qualification & Experience

• Should possess a valid driving license specific for a motorcycle.
• Advance Diploma in Networking and Management of Information Systems minimum.
• Advanced understanding of distribution of network in broadband service delivery.
• CCNA / JNCIA certifications are of added advantage.
• Conversant with design, implementation and troubleshooting of LAN policies, devices, services and Security.

Work Hours: 8

Experience in Months: 24

Level of Education: associate degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.

before 7th December 2025

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