Job Purpose:

To minimize credit losses by effectively managing the recovery of non-performing loans (NPLs). Design and execute collection strategies, negotiate repayment plans, initiate legal action where necessary, and ensure adherence to credit policy and regulatory guidelines.

Key Responsibilities:

Debt Recovery Strategy:

• Develop and implement recovery strategies for delinquent accounts (early, late, and legal stages).
• Prioritize recovery efforts based on aging, collateral, and debtor profile.
• Set monthly/quarterly recovery targets for the team.

Negotiation & Restructuring:

• Contact borrowers (phone, field visits, letters) to negotiate repayment schedules, refinancing, or settlement agreements.
• Assess borrower financial capacity and propose viable restructuring plans within policy limits.
• Maintain accurate records of all negotiations and agreed plans.

Legal & Collateral Management:

• Coordinate with legal department or external lawyers to issue demand letters, file suits, execute judgments, and repossess assets.
• Manage seized asset valuation, storage, and disposal procedures in line with bank policy.
• Prepare and file regular reports on legal recoveries, court actions, and costs.

Portfolio Monitoring & Reporting:

• Monitor the performance of restructured loans to prevent re-default.
• Provide weekly dashboards on recovery rates, aging buckets, and legal provisions.
• Identify root causes of defaults and recommend improvements to credit underwriting.

Team Supervision:

• Lead a team of Recovery Officers, field collectors, and legal assistants.
• Provide training on negotiation, legal compliance, and customer communication.
• Conduct field ride-alongs and audit recovery files for quality.

Stakeholder Management:

• Work closely with branch managers, credit analysts, and risk team to coordinate collection efforts.
• Liaise with external credit bureaus, auctioneers, and law enforcement when required.

Qualifications & Experience:

• Bachelor’s degree in Law, Finance, Accounting, or Business Administration.
• Professional certification (e.g., CPA, ACCA, CRB, or Diploma in Law) is an added advantage.
• Minimum 5 years of credit experience, with at least 3 years in debt recovery or remedial management in a bank or microfinance institution.
• Knowledge of insolvency laws, asset repossession processes, and central bank NPL guidelines.
• Strong negotiation, assertiveness, and analytical skills.

• Develop and implement recovery strategies for delinquent accounts (early, late, and legal stages).
• Prioritize recovery efforts based on aging, collateral, and debtor profile.
• Set monthly/quarterly recovery targets for the team.
• Contact borrowers (phone, field visits, letters) to negotiate repayment schedules, refinancing, or settlement agreements.
• Assess borrower financial capacity and propose viable restructuring plans within policy limits.
• Maintain accurate records of all negotiations and agreed plans.
• Coordinate with legal department or external lawyers to issue demand letters, file suits, execute judgments, and repossess assets.
• Manage seized asset valuation, storage, and disposal procedures in line with bank policy.
• Prepare and file regular reports on legal recoveries, court actions, and costs.
• Monitor the performance of restructured loans to prevent re-default.
• Provide weekly dashboards on recovery rates, aging buckets, and legal provisions.
• Identify root causes of defaults and recommend improvements to credit underwriting.
• Lead a team of Recovery Officers, field collectors, and legal assistants.
• Provide training on negotiation, legal compliance, and customer communication.
• Conduct field ride-alongs and audit recovery files for quality.
• Work closely with branch managers, credit analysts, and risk team to coordinate collection efforts.
• Liaise with external credit bureaus, auctioneers, and law enforcement when required.

• Strong negotiation skills
• Assertiveness
• Analytical skills

• Bachelor’s degree in Law, Finance, Accounting, or Business Administration.
• Professional certification (e.g., CPA, ACCA, CRB, or Diploma in Law) is an added advantage.
• Knowledge of insolvency laws, asset repossession processes, and central bank NPL guidelines.