Role Purpose:

The Head of Digital Business is a strategic hire responsible for driving the growth, profitability, and market leadership of the Bank’s digital business portfolio. This includes overseeing digital lending products, and end-to-end commercialization of digital solutions. This role ensures seamless customer experience, rapid innovation, and data-driven business decisions, aligning with the Bank’s digital-first agenda.

Key Responsibilities

1. Strategic Business Development/Management

Lead Strategy Development, Execution and Commercial Growth: Develop and execute a bold roadmap for digital lending, driving revenue growth and market leadership in Tanzania’s competitive banking landscape.

Maximize Commercial Opportunities: Identify and capitalize on untapped market segments, designing targeted payment products that meet the needs of Tanzania’s diverse customer base, from urban businesses to rural communities.

Oversee Innovative Solutions: Direct the development and management of cutting-edge digital banking solutions.

Strengthen Strategic Partnerships: Forge alliances with fintechs, mobile network operators, and other key players in Tanzania’s payment ecosystem to enhance service offerings and drive transaction volumes.

2. Digital Business

Manage existing Digital lending Product to ensure suitability of the business and profitability.

Expand Digital Lending Products: Design and manage digital lending products tailored to the needs of retail and SME customers, leveraging data analytics and innovative credit scoring models.

Innovate in Digital Channels: Lead initiatives to improve digital payment platforms, ensuring they are user-friendly, scalable, and aligned with market trends.

Boost Market Penetration: Drive aggressive customer acquisition and engagement strategies to increase the uptake of digital solutions.

Enhance Customer Loyalty: Lead initiatives to improve the digital experience, ensuring accessibility, affordability, and reliability to build lasting customer trust across Tanzania.

3. Compliance & Risk Management

Uphold Operational Excellence: Ensure all digital business operations comply with Tanzania’s regulatory standards and internal policies, maintaining trust and operational integrity.

4. Leadership & Cross-Functional Collaboration

Team/People Leadership: Guide and inspire your team to achieve commercial targets and professional growth, fostering a culture of innovation and accountability.

Inform Leadership Decisions: Deliver data-driven reports and forecasts to senior management, highlighting commercial performance, customer adoption metrics, and growth opportunities.

Build Collaborative Success: Partner with IT, operations, and product teams to deliver customer-focused, commercially viable digital services that strengthen I&M Bank’s market position.

5. Performance Management & Analytics

Define, track, and report key commercial KPIs including revenue, transaction volumes, adoption, cost-to-serve, and digital engagement.

Leverage data insights to optimize digital product portfolios, refine go-to-market strategies, and support agile decision-making.

Qualifications & Experience:

Bachelor’s degree in business, Finance, Computer Science, or a related field. MBA or Master’s preferred.

Minimum of 10 years of experience driving digital business, , fintech, or financial services, with 2+ years in a senior commercial or digital leadership role.

Proven success in launching and scaling digital lending, products.

Key Competencies:

Strategic commercial mindset with P&L ownership experience

Digital product and platform leadership

Customer-centric and data-led decision-making

Strong partnerships and ecosystem development capability

Deep expertise in digital lending, savings

Agile, collaborative, and results-oriented leadership style

High proficiency in digital financial services, emerging tech, and regulatory frameworks

• Lead Strategy Development, Execution and Commercial Growth: Develop and execute a bold roadmap for digital lending, driving revenue growth and market leadership in Tanzania’s competitive banking landscape.
• Maximize Commercial Opportunities: Identify and capitalize on untapped market segments, designing targeted payment products that meet the needs of Tanzania’s diverse customer base, from urban businesses to rural communities.
• Oversee Innovative Solutions: Direct the development and management of cutting-edge digital banking solutions.
• Strengthen Strategic Partnerships: Forge alliances with fintechs, mobile network operators, and other key players in Tanzania’s payment ecosystem to enhance service offerings and drive transaction volumes.
• Manage existing Digital lending Product to ensure suitability of the business and profitability.
• Expand Digital Lending Products: Design and manage digital lending products tailored to the needs of retail and SME customers, leveraging data analytics and innovative credit scoring models.
• Innovate in Digital Channels: Lead initiatives to improve digital payment platforms, ensuring they are user-friendly, scalable, and aligned with market trends.
• Boost Market Penetration: Drive aggressive customer acquisition and engagement strategies to increase the uptake of digital solutions.
• Enhance Customer Loyalty: Lead initiatives to improve the digital experience, ensuring accessibility, affordability, and reliability to build lasting customer trust across Tanzania.
• Uphold Operational Excellence: Ensure all digital business operations comply with Tanzania’s regulatory standards and internal policies, maintaining trust and operational integrity.
• Team/People Leadership: Guide and inspire your team to achieve commercial targets and professional growth, fostering a culture of innovation and accountability.
• Inform Leadership Decisions: Deliver data-driven reports and forecasts to senior management, highlighting commercial performance, customer adoption metrics, and growth opportunities.
• Build Collaborative Success: Partner with IT, operations, and product teams to deliver customer-focused, commercially viable digital services that strengthen I&M Bank’s market position.
• Define, track, and report key commercial KPIs including revenue, transaction volumes, adoption, cost-to-serve, and digital engagement.
• Leverage data insights to optimize digital product portfolios, refine go-to-market strategies, and support agile decision-making.

• Strategic commercial mindset with P&L ownership experience
• Digital product and platform leadership
• Customer-centric and data-led decision-making
• Strong partnerships and ecosystem development capability
• Deep expertise in digital lending, savings
• Agile, collaborative, and results-oriented leadership style
• High proficiency in digital financial services, emerging tech, and regulatory frameworks

• Bachelor’s degree in business, Finance, Computer Science, or a related field. MBA or Master’s preferred.
• Minimum of 10 years of experience driving digital business, , fintech, or financial services, with 2+ years in a senior commercial or digital leadership role.
• Proven success in launching and scaling digital lending, products.