Job Summary

The People & Culture Manager oversees country office P&C operations, ensuring full compliance with local laws and FHI 360 policies. This role manages recruitment, employee relations, performance management, learning and development, payroll, and benefits administration, and develops efficient processes by working with subject matter experts, end-users, and management to identify breakdowns in workflow across functional areas. The P&C Manager is the primary HR advisor to the country leadership team and ensures alignment of people practices with organizational priorities.

Accountabilities

• Oversees all country-level P&C functions and processes.
• Provides strategic advice on workforce planning and talent management. Manages employee relations, including investigations and resolution. Oversees recruitment, onboarding, and retention strategies.
• Ensures compliance with labor laws, organizational policies, and donor requirements.
• Creates and streamlines reports and processes.
• Conducts new employee orientation and separation process/exit interviews.
• Prepares and maintains all personal files, both hardcopy and electronic, ensuring that all information about each staff is up-to-date, accurate and filed.
• Proactively promotes positive customer relationships and mentors others to ensure customer satisfaction.
• Creates and streamlines reports and processes.
• Develops and implements procedures, including communication plans, new employee orientation, and training programs.
• Ensures prompt response and resolution to employee questions by monitoring response time of others to incoming questions.
• Identifies and solves holistic business problems through broad and up-to-date knowledge of employment law, organizational behavior, change management, best practices and company policy.
• Trains staff and management on use of HR communication and analytical tools.
• Manages continuous improvement initiative and always looking for ways to streamline or improve user experience.
• Investigate and resolve routine employee relations issues.
• Supervises and develops P&C staff in the country office.
• Perform any other related duties/responsibilities as may be assigned.

Applied Knowledge & Skills

• Comprehensive knowledge of P&C management and local employment regulations. Strategic thinking and ability to influence leadership.
• Strong leadership and staff development skills. Ability to manage competing priorities in a fast-paced environment.
• Ability to handle oral and written communications independently.
• Able to communicate effectively and tactfully with all levels of staff, individuals from diverse cultures, and the public.
• Ability to manage sensitive information and situations discreetly.
• Skilled in facilitation, coaching, and training delivery.

Problem Solving & Impact

• Resolves complex, high-impact P&C issues. Shapes P&C strategy for the country office.

Supervision Given/Received

• Report to local Senior People & Culture Partner
• Supervise country office P&C team members.

Education & Experience

• Bachelor’s degree required; Master’s or HR preferred. 7–9 years of progressive HR experience, including management.
• English fluency required.
• Prior work experience in a non-governmental organization (NGO) is helpful.

Travel Requirements

• Up to 15% travel domestically.

• Oversees all country-level P&C functions and processes.
• Provides strategic advice on workforce planning and talent management. Manages employee relations, including investigations and resolution. Oversees recruitment, onboarding, and retention strategies.
• Ensures compliance with labor laws, organizational policies, and donor requirements.
• Creates and streamlines reports and processes.
• Conducts new employee orientation and separation process/exit interviews.
• Prepares and maintains all personal files, both hardcopy and electronic, ensuring that all information about each staff is up-to-date, accurate and filed.
• Proactively promotes positive customer relationships and mentors others to ensure customer satisfaction.
• Creates and streamlines reports and processes.
• Develops and implements procedures, including communication plans, new employee orientation, and training programs.
• Ensures prompt response and resolution to employee questions by monitoring response time of others to incoming questions.
• Identifies and solves holistic business problems through broad and up-to-date knowledge of employment law, organizational behavior, change management, best practices and company policy.
• Trains staff and management on use of HR communication and analytical tools.
• Manages continuous improvement initiative and always looking for ways to streamline or improve user experience.
• Investigate and resolve routine employee relations issues.
• Supervises and develops P&C staff in the country office.
• Perform any other related duties/responsibilities as may be assigned.

• Comprehensive knowledge of P&C management and local employment regulations.
• Strategic thinking and ability to influence leadership.
• Strong leadership and staff development skills.
• Ability to manage competing priorities in a fast-paced environment.
• Ability to handle oral and written communications independently.
• Able to communicate effectively and tactfully with all levels of staff, individuals from diverse cultures, and the public.
• Ability to manage sensitive information and situations discreetly.
• Skilled in facilitation, coaching, and training delivery.

• Bachelor’s degree required; Master’s or HR preferred.
• 7–9 years of progressive HR experience, including management.
• English fluency required.
• Prior work experience in a non-governmental organization (NGO) is helpful.