The Business Analyst will be responsible for facilitating the acquisition of business requirements, translating business needs into clear and actionable technical specifications, and ensuring that delivered solutions meet agreed quality, cost, and timeline expectations.

The role acts as a bridge between business stakeholders, technical teams, suppliers, and automation developers to ensure effective solution delivery.

Key Accountabilities and Decision Ownership

The Business Analyst will be responsible for the following duties:

• Collect, analyze, and document business requirements.
• Translate business requirements into clear, actionable functional and technical specifications.
• Engage business users, process owners, and subject matter experts to design solutions that meet defined business requirements.
• Produce and maintain User Requirements Specifications (URS).
• Ensure stakeholder sign-off is obtained before supplier engagement.
• Ensure suppliers fully understand approved requirements and operational prerequisites.
• Review solution designs to ensure cost efficiency.
• Ensure solution designs align with enterprise architecture standards.

Process and Feature Mapping

The successful candidate will also support process improvement, automation, and digitization initiatives through the following responsibilities:

• Lead end-to-end process and feature mapping initiatives to support automation and digitization use cases.
• Work with RPA Developers to translate business processes into automation-ready specifications.
• Facilitate deep-dive sessions with subject matter experts to understand current processes, exceptions, and business rules.
• Document and maintain As-Is and To-Be process flows, identifying automation opportunities.
• Prepare and maintain feature documentation to support development, testing, and operations.
• Act as the interface between business teams, RPA developers, and technical teams.

Core Competencies and Experience

Applicants should demonstrate the following competencies and experience:

• Excellent analytical and logical reasoning skills.
• Strong communication and stakeholder management skills.
• Ability to work in Agile environments.
• Ability to challenge the status quo constructively.

Qualifications

Applicants should meet the following qualifications and experience requirements:

• Degree in Computing, Information Technology, or Telecommunications.
• 2–3 years’ experience in IT or Telecommunications.
• Experience in systems analysis, design, development, implementation, and business communication.
• Knowledge of programming concepts and database administration.
• ITIL, project management, and financial knowledge will be an added advantage.

• Collect, analyze, and document business requirements.
• Translate business requirements into clear, actionable functional and technical specifications.
• Engage business users, process owners, and subject matter experts to design solutions that meet defined business requirements.
• Produce and maintain User Requirements Specifications (URS).
• Ensure stakeholder sign-off is obtained before supplier engagement.
• Ensure suppliers fully understand approved requirements and operational prerequisites.
• Review solution designs to ensure cost efficiency.
• Ensure solution designs align with enterprise architecture standards.
• Lead end-to-end process and feature mapping initiatives to support automation and digitization use cases.
• Work with RPA Developers to translate business processes into automation-ready specifications.
• Facilitate deep-dive sessions with subject matter experts to understand current processes, exceptions, and business rules.
• Document and maintain As-Is and To-Be process flows, identifying automation opportunities.
• Prepare and maintain feature documentation to support development, testing, and operations.
• Act as the interface between business teams, RPA developers, and technical teams.

• Excellent analytical and logical reasoning skills.
• Strong communication and stakeholder management skills.
• Ability to work in Agile environments.
• Ability to challenge the status quo constructively.

• Degree in Computing, Information Technology, or Telecommunications.
• 2–3 years’ experience in IT or Telecommunications.
• Experience in systems analysis, design, development, implementation, and business communication.
• Knowledge of programming concepts and database administration.
• ITIL, project management, and financial knowledge will be an added advantage.