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Vacancy title:
Customer Journey and Design Specialists
[Type: FULL_TIME, Industry: Professional Services, Category: Business Operations, Customer Service, Advertising & Marketing, Art, Fashion & Design]
Jobs at:
Yas Tanzania
Deadline of this Job:
Monday, March 16 2026
Duty Station:
Dar es Salaam | Dar es Salaam
Summary
Date Posted: Sunday, March 8 2026, Base Salary: Not Disclosed
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JOB DETAILS:
Job Overview
Yas is seeking experienced professionals to join our team in optimizing customer experiences. This role focuses on leading customer-centric transformations in a dynamic telecommunications environment.
Qualifications and Experience
Education: Bachelor’s degree in Business, Finance, Economics, Engineering, or a related field. (An MBA is an added advantage.)
Experience:
Minimum 5 years’ experience in telecommunications, banking, financial services, consulting, strategy, or transformation roles.
Core Responsibilities
- Lead and optimize end-to-end customer journeys across all lifecycle stages.
- Use data, Voice of the Customer (VoC), Net Promoter Score (NPS), and Key Performance Indicators (KPIs) to identify gaps and drive customer-centric improvements.
- Collaborate across functions to implement seamless, digitization-driven journey enhancements.
- Drive automation, digitization, and governance for continuous customer experience improvement.
- Deliver strategic, data-driven insights to senior leadership.
Key Competencies
- Strong analytical capability with experience in financial and operational impact assessment.
- Proven experience in process re-engineering and customer lifecycle optimization.
- Ability to interpret complex data and translate insights into actionable strategies.
- Strong stakeholder management and executive presentation skills.
Work Hours: 8
Experience in Months: 60
Level of Education: bachelor degree
Job application procedure
Apply before March 16, 2026.
Application Link: Click Here to Apply Now
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