Job Purpose Statement

The Systems Administrator role is to evaluate, implement and support the High end and Mid- Range IT Infrastructure in line with Bank’s Vision and provisioning Highly Available Server infrastructure for the Critical Server systems. Ensuring infrastructure is available for the business Continuity and manage 24x7 Data Centre operations and High-End Infrastructure SLAs

Key Accountabilities (Duties and Responsibilities)

• Planning and Designing of the Cloud Infrastructure, Servers, Storage, Linux/Unix, Windows, Microsoft Office 365, Web Marshal, Virtualization (VMware/Hyper-V) and  Datacenter requirements as per the business plan and technology, and ensure that servers and Data Centers are properly monitored and administered.
• Installation/configuration of Cloud Infrastructure, Servers, Storage, Linux/Unix, Windows, Microsoft Office 365 Monitoring and Capacity Planning as per the IT Polices/ Standards and provide guidance to the users on its features and usage in order to ensure its proper use and improvement in performance.
• Support, Maintenance, Patching and Administration of servers (both physical and virtual), including hardware, OS (Windows), SAN Storage and Linux and Windows products e.g. Ansible and O365. 
• Maintain Active Directory such as creating accounts, troubleshooting authentication, configuring domain controllers, managing DNS and DHCP, and implementing group policies. 
• Desktop support – serve as an escalation point and backup for activities including direct end-user support. 10%
• Manage projects related to Cloud Infrastructure, Servers, Storage, Linux/Unix, Windows, Backup and Monitoring. 
• Disaster readiness is maintained as agreed and ensures regular DR exercise is done 10% 

Job Specifications

Academic: 
A Bachelor’s degree in Computer Science, Information Technology or related field 
Professional: 
• Professional qualifications in IT e.g. Az-109, RHCSA, VCP, ITIL, MCSE, A+, MCITP, MCP, Other 
relevant professional qualifications in IT field would be added advantage. 
• Project Management certification and experience is preferred e.g. PRINCE2, PMP 
Desired work experience: 
• Cloud Infrastructure competencies i.e Azure, AWS, GCP, Oracle Cloud e.t.c 
Ideal Job Specifications 
• Minimum 3 years working experience in a busy IT environment with a hands-on role in 
implementing and supporting Exchange 3PAR Storage; Proxy Server; Mail Marshal; Web Marshal; 
SharePoint; Skype for Business; Virtualization 
• Linux platform experience i.e. Ansible, Satellite etc.
• Experienced in Windows Enterprise servers and UNIX systems. 
• Hyper-V/VMware or other virtualization platforms 
• Server Platforms (rack mount and blades) 
• PowerShell scripting 
• MS System Center (SCCM, SCOM) Configuration 
• Office 365 (Exchange Online, One Drive for Business, SharePoint Online) and Active Directory 
Services 
• 3rd Party Vendor Management 
• Working experience in a bank or other financial services organization would be added 
advantage. 

Job Dimensions

Reporting Relationships: jobs that report to this position directly and indirectly
Direct Reports None 
Indirect Reports Outsourced partners/Vendors 
Stakeholder Management: key stakeholders that the position holder will need to liaise/work with to 
be successful in this role.
Internal 
All departments 
External 
System vendors and Outsourced Partners 
Decision Making Authority /Mandates/Constraints: the decisions the position holder is empowered to 
make (Indicate if it is Operational, Managerial or Strategic). Please also highlight any budgetary 
control responsibility if applicable for the role. 
Strategic – Technical Architecture and Design, Security, Optimization and Capacity planning. 
Operational – Server farm/ Office Systems support, Incident, Change and Problem planning etc 
Managerial – Incident/Problem management, Vendor management etc 
Work cycle and impact: time horizon and nature of impact (Planning) 
(e.g. Less than 1 week, 2 weeks, 2 weeks – 1 month, 1month – 3 months, 3-6 months, 6-12 months, 
above 1 year)
Page 3 of 5
Short-Term Planning – 6 - 12 months Long-Term 
Planning – 1 to 3 years

• Ensuring maintenance and monitoring activities are implemented to ensure the optimal performance of the server, storage and backup systems.
• Maintain and update architecture diagrams and other documentation for all the systems, servers, network and third part connections.
• Ensure proper asset management, by tracking assets in the electronic register.
• Ensure backups are conducted daily and conducted as per backup policy and procedures.
• Ensure that computer, network architectures, standards, best practices, policies and guidance contribute to the secure operation of the center’s systems and the protection of the Centers data and information.
• Ensure all systems configurations are implemented based on the approved standards and baselines and implemented as per policy guidelines including approved change process.
• Work with IT manager to develop technology road map as aligned with the bank strategy.
• Work with IT Manager to develop infrastructure related budgets.
• Perform tests and supervise the installation of telecommunication hardware.
• Monitor uptime/availability and quality service of all the banks e-banking systems and Infrastructure and provide daily dash boards i.e. SWIFT, TISS, GEPG, NIDA and TIPS.
• Ensuring all necessary performance reports are generated and shared on daily, weekly, monthly and quarterly with provided KPIs metrics. All the noted gaps should be escalated for resolution.
• Ensure workstations, network, firewalls and servers operating systems are maintained with the latest operating systems and necessary updates are provide in time.
• Ensuring business continuity management is implemented by performance of restore and failover tests as per annual BCM plan. This is to ensure high availability of systems.
• Implement systems in a high availability and ensure the resilience is checked through system fail over exercise and all noted gaps are tracked and remediated.
• Perform monthly self-risk check and report all noted risks gaps to the IT security Manager for tracking.
• Prioritize and ensure all audit findings related to Infrastructure are reviewed and noted gaps are corrected within specified time.
• Ensure all Infrastructure assets are protected with security controls including anti-virus and also maintained in the assets register.
• Ensure balanced SLA compliance with service providers.
• Provide good relationship with technology providers and other external partners.
• Ensuring vendors payments are done in time and contracts are renewed in time.
• Participate in vendor performance reviews meetings and ensure all noted gaps are tracked and resolved.
• Develop Preventive maintenance schedule and check list, review reports and track implementation of the noted gaps.
• Perform tests and supervise the installation of telecommunication hardware.
• Managing and liaising with various service provider to ensure voice communication to outside the bank is working.
• Ensure the various lines recorded by the Bank are working and ensuring software is up to date.
• Ensure security of the Data Center and secondary areas is continually maintained.
• Responsible for managing Cloud environment, (Microsoft Azure).
• Responsible for managing microservices, (Kubernetes) in IAAS, PAAS platform.
• Responsible for problem resolution and escalation to management as guided by the escalation procedure while ensuring problem logging is appropriately carried out.
• Participate in planning and execution of all projects related to technologies.
• Liaise with various project teams to determine the hardware and software and security requirements of projects.
• Participate in provision of specifications in the budgeting or procurement of technology assets.
• Provide technical leas role in implementation of technology Infrastcture projects by proposing and evaluating technologies during on boarding of the technologies by working with providers.
• Internal Customer complaints
• External Customer complaints
• Customer Satisfaction Index

• University degree in Information technology/Computer Science/Electrical Engineering/Telecommunications.
• Training and certification in ICT Service Management e.g. ITIL, o Enterprise Operating System administration Linux: Red Hat Certified System Administrator (RHCA), Red Hat Certified Windows: MCSA/MCSE Cloud: Microsoft Certified: Azure Fundamentals; Google Associate Cloud Engineer, Storage: HCI- Storage, HCIP- Storage, Server: HCSA/P Computing/ Network: HCSA IP Network, HCSP IP Network, CCNA and CCNP
• Business Continuity training
• Three (3) years’ experience in Infrastructure support in medium to large organizations and or banking or financial service organization would be an added advantage