Background

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Role purpose:

Responsible for M-Pesa core end to end operational support and manage its associated digital channels. This role involves monitoring app performance, resolving user issues, coordinating with development teams, and ensuring a seamless mobile money experience for end users.

Key Accountabilities And Decision Ownership

• Perform System Management (M-Pesa Core)
• Monitor the performance and availability of the M-Pesa mobile app on Android and iOS platforms
• Respond to and resolve user-reported issues, crashes, and bugs in a timely manner
• Track app analytics and crash reports using tools like Firebase or similar tools
• Perform the systems incident, problem & change process with internal and external (MPA) stakeholders
• Perform and maintain the system security
• Business Continuity Management
• Mini App Development, Implementation & Support
• Support all projects under M-Pesa (MPA & local)
• M-Pesa Product support

Who You Are

Core competencies, knowledge and experience

• Operating system Unix, Linux (RHEL, SUSE) and Windows
• Relational Database Management Systems (Oracle, GaussDB, MYSQL)
• Mobile security best practices
• Excellent communication skills
• Familiarity with Android and iOS platforms, mobile app architecture, and APIs

Must have technical/professional qualifications:

• Bachelor’s degree in computer science or its equivalent
• Build and maintain relationship with key stakeholders
• Understanding of mobile money platforms, especially M-Pesa, is highly desirable

• Perform System Management (M-Pesa Core)
• Monitor the performance and availability of the M-Pesa mobile app on Android and iOS platforms
• Respond to and resolve user-reported issues, crashes, and bugs in a timely manner
• Track app analytics and crash reports using tools like Firebase or similar tools
• Perform the systems incident, problem & change process with internal and external (MPA) stakeholders
• Perform and maintain the system security
• Business Continuity Management
• Mini App Development, Implementation & Support
• Support all projects under M-Pesa (MPA & local)
• M-Pesa Product support

• Operating system Unix, Linux (RHEL, SUSE) and Windows
• Relational Database Management Systems (Oracle, GaussDB, MYSQL)
• Mobile security best practices
• Excellent communication skills
• Familiarity with Android and iOS platforms, mobile app architecture, and APIs
• Build and maintain relationship with key stakeholders
• Understanding of mobile money platforms, especially M-Pesa, is highly desirable

• Bachelor’s degree in computer science or its equivalent