Relationship Manager Sme – Zonal Office, Western
2026-07-18T11:15:09+00:00
CRDB
https://cdn.greattanzaniajobs.com/jsjobsdata/data/employer/comp_2278/logo/CRDB%20Bank%20Plc.jpg
https://www.crdbbank.co.tz/
FULL_TIME
Dar es Salaam
Dar es Salaam
00000
Tanzania
Finance
Management, Accounting & Finance, Sales & Retail, Business Operations
2026-07-28T17:00:00+00:00
8
Job Purpose
To drive the growth and profitability of the SME portfolio by acquiring new SME customers through account opening, growing a high-quality asset book, and mobilizing deposits within the assigned zone.
Principle Responsibilities
- Engage potential SME customers on daily basis with intention of Identify and negotiate business opportunities in order to recruit customers in line with business targets.
- Track sale leads and pipelines to ensure maturity.
- Explore opportunities in the zone and devising strategies for benefits realization.
- Facilitate processing of SME application as per committed TAT.
- Assist branches to develop and monitor strategic plans i.e target market, sectors and expectations based on local market survey and customer feedback
- Communicate and review Branch portfolio performance at branch and devise remedial measures for any deviation from the target.
- Drive cross‑selling of the bank’s full range of products and services to SME customers, with a strong focus on payment solutions such as Lipa Namba, POS, and Internet Banking.
- Actively track and engage borrowing customers with sales routing compliance below 85% to improve account utilization and deepen relationships.
- Support branches in deposit mobilization by soliciting SME deposits and initiating effective strategies to achieve the Bank’s deposit targets.
- Responsible for building and maintaining strong, long‑term relationships with both existing and prospective customers, in alignment with the Bank’s strategic objectives.
- Develop and maintain business relationships with existing and potential customers on behalf of the Bank, acting as the key contact person for SME customers.
- Initiate and conduct regular customer engagements to enhance retention, satisfaction, and long‑term loyalty.
- Overall monitoring of the SME portfolio quality in line with approved monitoring guidelines to ensure attainment of set performance parameters.
- Track delinquent collections to contain and control PAR and NPL migration.
- Share collection performance updates with the respective Coverage Manager on a weekly and monthly basis.
- Prepare and submit periodic zonal portfolio and performance reports as required by management.
Qualifications Required
- An advanced diploma/degree in Business, Accountancy, and Economy, Finance or any other related field.
- Five years’ experience in SME lending.
- Comprehensive knowledge of SME lending and end‑to‑end SME loan cycle management.
- Adequate experience in credit underwriting and credit risk assessment.
- Excellent sales, interpersonal, and networking skills, with the ability to communicate and interact effectively with diverse external stakeholders.
- Strong ability to organize and conduct effective stakeholder engagement activities.
- A detailed understanding of banking industry regulation requirements.
- Strong persuasion and negotiation skills, complemented by excellent presentation and training capabilities.
- Ability to keep abreast of industry changes in SME environments.
* Engage potential SME customers on daily basis with intention of Identify and negotiate business opportunities in order to recruit customers in line with business targets. * Track sale leads and pipelines to ensure maturity. * Explore opportunities in the zone and devising strategies for benefits realization. * Facilitate processing of SME application as per committed TAT. * Assist branches to develop and monitor strategic plans i.e target market, sectors and expectations based on local market survey and customer feedback * Communicate and review Branch portfolio performance at branch and devise remedial measures for any deviation from the target. * Drive cross‑selling of the bank’s full range of products and services to SME customers, with a strong focus on payment solutions such as Lipa Namba, POS, and Internet Banking. * Actively track and engage borrowing customers with sales routing compliance below 85% to improve account utilization and deepen relationships. * Support branches in deposit mobilization by soliciting SME deposits and initiating effective strategies to achieve the Bank’s deposit targets. * Responsible for building and maintaining strong, long‑term relationships with both existing and prospective customers, in alignment with the Bank’s strategic objectives. * Develop and maintain business relationships with existing and potential customers on behalf of the Bank, acting as the key contact person for SME customers. * Initiate and conduct regular customer engagements to enhance retention, satisfaction, and long‑term loyalty. * Overall monitoring of the SME portfolio quality in line with approved monitoring guidelines to ensure attainment of set performance parameters. * Track delinquent collections to contain and control PAR and NPL migration. * Share collection performance updates with the respective Coverage Manager on a weekly and monthly basis. * Prepare and submit periodic zonal portfolio and performance reports as required by management.
* Excellent sales, interpersonal, and networking skills * Ability to communicate and interact effectively with diverse external stakeholders * Strong ability to organize and conduct effective stakeholder engagement activities * Strong persuasion and negotiation skills * Excellent presentation and training capabilities * Ability to keep abreast of industry changes in SME environments
* An advanced diploma/degree in Business, Accountancy, and Economy, Finance or any other related field. * Five years’ experience in SME lending. * Comprehensive knowledge of SME lending and end‑to‑end SME loan cycle management. * Adequate experience in credit underwriting and credit risk assessment. * A detailed understanding of banking industry regulation requirements.
JOB-6a5b603d87609
Vacancy title:
Relationship Manager Sme – Zonal Office, Western
[Type: FULL_TIME, Industry: Finance, Category: Management, Accounting & Finance, Sales & Retail, Business Operations]
Jobs at:
CRDB
Deadline of this Job:
Tuesday, July 28 2026
Duty Station:
Dar es Salaam | Dar es Salaam
Summary
Date Posted: Saturday, July 18 2026, Base Salary: Not Disclosed
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JOB DETAILS:
Job Purpose
To drive the growth and profitability of the SME portfolio by acquiring new SME customers through account opening, growing a high-quality asset book, and mobilizing deposits within the assigned zone.
Principle Responsibilities
- Engage potential SME customers on daily basis with intention of Identify and negotiate business opportunities in order to recruit customers in line with business targets.
- Track sale leads and pipelines to ensure maturity.
- Explore opportunities in the zone and devising strategies for benefits realization.
- Facilitate processing of SME application as per committed TAT.
- Assist branches to develop and monitor strategic plans i.e target market, sectors and expectations based on local market survey and customer feedback
- Communicate and review Branch portfolio performance at branch and devise remedial measures for any deviation from the target.
- Drive cross‑selling of the bank’s full range of products and services to SME customers, with a strong focus on payment solutions such as Lipa Namba, POS, and Internet Banking.
- Actively track and engage borrowing customers with sales routing compliance below 85% to improve account utilization and deepen relationships.
- Support branches in deposit mobilization by soliciting SME deposits and initiating effective strategies to achieve the Bank’s deposit targets.
- Responsible for building and maintaining strong, long‑term relationships with both existing and prospective customers, in alignment with the Bank’s strategic objectives.
- Develop and maintain business relationships with existing and potential customers on behalf of the Bank, acting as the key contact person for SME customers.
- Initiate and conduct regular customer engagements to enhance retention, satisfaction, and long‑term loyalty.
- Overall monitoring of the SME portfolio quality in line with approved monitoring guidelines to ensure attainment of set performance parameters.
- Track delinquent collections to contain and control PAR and NPL migration.
- Share collection performance updates with the respective Coverage Manager on a weekly and monthly basis.
- Prepare and submit periodic zonal portfolio and performance reports as required by management.
Qualifications Required
- An advanced diploma/degree in Business, Accountancy, and Economy, Finance or any other related field.
- Five years’ experience in SME lending.
- Comprehensive knowledge of SME lending and end‑to‑end SME loan cycle management.
- Adequate experience in credit underwriting and credit risk assessment.
- Excellent sales, interpersonal, and networking skills, with the ability to communicate and interact effectively with diverse external stakeholders.
- Strong ability to organize and conduct effective stakeholder engagement activities.
- A detailed understanding of banking industry regulation requirements.
- Strong persuasion and negotiation skills, complemented by excellent presentation and training capabilities.
- Ability to keep abreast of industry changes in SME environments.
Work Hours: 8
Experience in Months: 60
Level of Education: bachelor degree
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