Background

BRAC Tanzania Finance Limited is a leading microfinance institution committed to promoting financial inclusion and empowering communities through innovative financial solutions. The organization leverages technology and digital innovation to improve customer experience, operational efficiency, and access to financial services across Tanzania.

The organization is currently seeking a qualified and dynamic Digital Transformation Officer to join its team in Dar es Salaam on a full-time basis. The successful candidate will support the implementation and optimization of digital delivery channels, enhance customer experiences, support digital product development, and drive digital transformation initiatives aimed at improving organizational performance and service delivery.

Responsibilities

• Support the rollout and growth of digital solutions and initiatives.
• Analyse and reconcile daily transactions while ensuring all exceptions are properly addressed.
• Handle incoming and outgoing staff telephone correspondence accurately and professionally.
• Drive utilization and uptake of digital solutions launched by BTFL.
• Maintain Service Level Agreements (SLAs) in addressing digital-related challenges.
• Ensure compliance with policies, procedures, and regulatory requirements within microfinance operations.
• Define and drive digital strategies to address field-related digital challenges.
• Provide direct support to field staff on digital-related matters.
• Conduct digital training sessions for field staff.
• Survey, report, and analyse digital data to support data-driven decision-making.
• Ensure safeguarding standards are implemented and adhered to within the working environment.
• Promote safeguarding policies among team members and support safe workplace practices.
• Follow safeguarding reporting procedures and encourage compliance among staff.

Qualifications

• Bachelor’s Degree in Business Administration, Finance, Economics, Statistics, Information Technology, Management Information Systems, Project Planning and Management, Sales/Marketing, or a related field.
• Professional certification in a relevant field will be an added advantage.
• Minimum of two years of relevant experience in financial inclusion, product development, digital finance, technology for development, or payment platforms.
• Experience working with Mobile Network Operators, Fintechs, financial institutions, or regulators.
• Familiarity and experience with financial institutions and digital finance operations.
• Exposure to digital financial services strategy management and strategic decision-making processes.
• Strong analytical, presentation, and report writing skills.
• Ability to simplify complex technological concepts for non-technical audiences.
• Ability to translate raw information into actionable strategies and initiatives.
• Knowledge of digital transformation trends and emerging technologies.
• Experience in digital project management and technology implementation.
• Ability to understand business needs and convert them into functional specifications for digital tools.

General Conditions

• Applicants must demonstrate professionalism, integrity, and commitment to organizational values.
• Candidates should possess strong teamwork and communication skills.
• Only shortlisted candidates will be contacted for interviews or further assessments.
• The employer reserves the right to verify all information provided by applicants.
• Successful candidates will be based in Dar es Salaam.

• Support the rollout and growth of digital solutions and initiatives.
• Analyse and reconcile daily transactions while ensuring all exceptions are properly addressed.
• Handle incoming and outgoing staff telephone correspondence accurately and professionally.
• Drive utilization and uptake of digital solutions launched by BTFL.
• Maintain Service Level Agreements (SLAs) in addressing digital-related challenges.
• Ensure compliance with policies, procedures, and regulatory requirements within microfinance operations.
• Define and drive digital strategies to address field-related digital challenges.
• Provide direct support to field staff on digital-related matters.
• Conduct digital training sessions for field staff.
• Survey, report, and analyse digital data to support data-driven decision-making.
• Ensure safeguarding standards are implemented and adhered to within the working environment.
• Promote safeguarding policies among team members and support safe workplace practices.
• Follow safeguarding reporting procedures and encourage compliance among staff.

• Strong analytical skills
• Presentation skills
• Report writing skills
• Ability to simplify complex technological concepts for non-technical audiences
• Ability to translate raw information into actionable strategies and initiatives
• Knowledge of digital transformation trends and emerging technologies
• Experience in digital project management and technology implementation
• Ability to understand business needs and convert them into functional specifications for digital tools
• Teamwork skills
• Communication skills

• Bachelor’s Degree in Business Administration, Finance, Economics, Statistics, Information Technology, Management Information Systems, Project Planning and Management, Sales/Marketing, or a related field.
• Professional certification in a relevant field will be an added advantage.
• Minimum of two years of relevant experience in financial inclusion, product development, digital finance, technology for development, or payment platforms.
• Experience working with Mobile Network Operators, Fintechs, financial institutions, or regulators.
• Familiarity and experience with financial institutions and digital finance operations.
• Exposure to digital financial services strategy management and strategic decision-making processes.