Job purpose

The role holder will be responsible for reconciliation of clients’ accounts and ensure queries from intermediaries are promptly responded.

Key responsibilities

• Cash flow management – Daily monitoring of customer accounts and ensure adherence to cash before cover policy, handle the collection of premiums and find the resolution of account queries.
• Customer retention and loyalty – Timely payment of commission
• Verification of premium payment before processing claim- No claim file not confirmed within 24 hours.
• Allocating daily receipts to all customer accounts
• Providing accounts information to internal departments
• Intermediaries reconciliation- No unreconciled balances more than 30 days Send monthly reconcile statement to intermediaries,
• Liaise with underwriters daily on funds received with no debit for timely postings.
• Support all strategic initiatives that are in place which focus on premium collection and credit control issues for head office as well as for all the branches
• Ensure all customers and direct clients /Agency queries are responded immediately. Ensure all commission reports are reconciled and paid by 1st week of every month. Ensure all outstanding statement are sent by 10th of every month
• Regional cooperation, expansion & other assignments:- Ensure all regional queries on credit control issues are responded immediately and all reports required from receivables are prepared on time
• Deliver on performance requirements as defined in the departments’ strategy map, balanced scorecard and Personal Scorecard.
• Performing other duties as assigned by the supervisor

Key Performance Measures

• Debtors ratio
• TAT for commission payment
• TAT for allocation of receipts

Working Relationships

Internal Relationships:

• Responsible to Accountant – Credit Control
• Required to liaise and work closely with claims, underwriting & sales departments

External Relationships:

• Brokers, Agents, Banks and direct customers
• TIRA

Knowledge, experience and qualifications required

1. Bachelor degree (Accounting and Business related options preferred)
2. Knowledge of insurance regulatory requirements
3. Knowledge of Britam products

• Reconciliation of clients’ accounts
• Respond to queries from intermediaries
• Daily monitoring of customer accounts and ensure adherence to cash before cover policy
• Handle the collection of premiums
• Resolution of account queries
• Timely payment of commission
• Verification of premium payment before processing claim
• Allocating daily receipts to all customer accounts
• Providing accounts information to internal departments
• Intermediaries reconciliation
• Send monthly reconcile statement to intermediaries
• Liaise with underwriters daily on funds received with no debit for timely postings
• Support strategic initiatives for premium collection and credit control
• Respond immediately to customer and direct client/agency queries
• Reconcile and pay all commission reports by the 1st week of every month
• Send all outstanding statements by the 10th of every month
• Respond immediately to regional queries on credit control issues
• Prepare all reports required from receivables on time
• Deliver on performance requirements as defined in the departments’ strategy map, balanced scorecard and Personal Scorecard
• Performing other duties as assigned by the supervisor

• Bachelor degree (Accounting and Business related options preferred)
• Knowledge of insurance regulatory requirements
• Knowledge of Britam products