IQVIA's client company is seeking a dynamic, technically skilled, and customer-focused Technical Sales Advisor to support business growth across Tanzania and Rwanda. This is an exciting opportunity for a results-driven professional who enjoys combining technical expertise with customer engagement and business development.

As a trusted advisor, you will work closely with customers to understand their needs, recommend suitable solutions, and deliver exceptional service while driving sales performance and long-term customer relationships.

Responsibilities or duties

Key Responsibilities

Technical Expertise & Product Support

• Develop and maintain in-depth knowledge of the company's products, solutions, and applications.
• Provide expert technical guidance and recommendations to customers.
• Clearly communicate product features, functionality, and benefits to both technical and non-technical audiences.
• Support customers with technical queries and solution recommendations.

Customer Relationship Management

• Build and maintain strong relationships with existing and prospective customers.
• Understand customer requirements and identify appropriate technical solutions.
• Deliver outstanding customer service and ensure a positive customer experience.
• Respond promptly and professionally to customer enquiries and concerns.

Sales & Business Development

• Identify and pursue new business opportunities within the territory.
• Promote and sell the company's products and services to achieve sales objectives.
• Conduct customer visits, product demonstrations, and presentations.
• Prepare quotations, proposals, and solution recommendations.

Reporting & Administration

• Maintain accurate customer records and sales activities within the CRM system.
• Prepare monthly sales and activity reports.
• Ensure sales documentation and customer information are updated and compliant with company procedures.

Market Intelligence

• Monitor market trends, competitor activities, and industry developments.
• Provide customer feedback and market insights to management.
• Identify opportunities for product improvements and business growth.

Qualifications or requirements (e.g., education, skills)

Requirements

Essential

• Proven experience in technical sales, customer service, or a related technical advisory role.
• Strong understanding of technical products and the ability to explain technical concepts effectively.
• Excellent communication, interpersonal, and presentation skills.
• Strong analytical and problem-solving abilities.
• Experience building and maintaining professional customer relationships.
• Proficiency in CRM systems and Microsoft Office applications.
• Self-motivated with excellent organisational and time-management skills.
• Ability to work independently and collaboratively within a team environment.

Preferred Qualifications

• Degree in Animal Nutrition, Sales & Marketing, Veterinary Science, or a related field.
• Previous experience within a technical, agricultural, animal health, or industrial sales environment would be advantageous.

Experience needed

3 - 5 Years

Key Competencies

• Technical aptitude
• Sales and negotiation skills
• Customer focus
• Relationship management
• Attention to detail
• Reporting and administration
• Market awareness
• Communication and presentation skills

Success Measures

• Achievement of sales targets
• Customer satisfaction and retention
• Growth of the customer base
• Accuracy and quality of CRM data
• Timely and effective reporting
• Strong technical support and product expertise

• Develop and maintain in-depth knowledge of the company's products, solutions, and applications.
• Provide expert technical guidance and recommendations to customers.
• Clearly communicate product features, functionality, and benefits to both technical and non-technical audiences.
• Support customers with technical queries and solution recommendations.
• Build and maintain strong relationships with existing and prospective customers.
• Understand customer requirements and identify appropriate technical solutions.
• Deliver outstanding customer service and ensure a positive customer experience.
• Respond promptly and professionally to customer enquiries and concerns.
• Identify and pursue new business opportunities within the territory.
• Promote and sell the company's products and services to achieve sales objectives.
• Conduct customer visits, product demonstrations, and presentations.
• Prepare quotations, proposals, and solution recommendations.
• Maintain accurate customer records and sales activities within the CRM system.
• Prepare monthly sales and activity reports.
• Ensure sales documentation and customer information are updated and compliant with company procedures.
• Monitor market trends, competitor activities, and industry developments.
• Provide customer feedback and market insights to management.
• Identify opportunities for product improvements and business growth.

• Technical aptitude
• Sales and negotiation skills
• Customer focus
• Relationship management
• Attention to detail
• Reporting and administration
• Market awareness
• Communication and presentation skills
• Strong understanding of technical products and the ability to explain technical concepts effectively.
• Excellent communication, interpersonal, and presentation skills.
• Strong analytical and problem-solving abilities.
• Experience building and maintaining professional customer relationships.
• Proficiency in CRM systems and Microsoft Office applications.
• Self-motivated with excellent organisational and time-management skills.
• Ability to work independently and collaboratively within a team environment.

• Degree in Animal Nutrition, Sales & Marketing, Veterinary Science, or a related field.
• Previous experience within a technical, agricultural, animal health, or industrial sales environment would be advantageous.