Job Purpose

The Spa Manager will be responsible for leading daily spa operations, maintaining luxury service standards, managing the spa team, improving customer satisfaction, and driving revenue growth.

The successful candidate will ensure that all spa services are delivered according to brand standards while creating memorable experiences for guests.

Key Responsibilities

Spa Operations Management

• Lead daily spa operations and ensure smooth service delivery.
• Maintain exceptional luxury service standards.
• Ensure compliance with company policies and spa procedures.
• Manage operational schedules, reporting, and service processes.
• Monitor overall spa performance and identify improvement areas.

Team Leadership and Development

• Manage, train, motivate, and develop spa staff.
• Create a positive and high-performance team culture.
• Promote teamwork and professional service delivery.
• Support employee growth through coaching and guidance.

Revenue and Business Growth

• Drive treatment sales and retail product sales.
• Achieve monthly revenue targets.
• Identify opportunities to improve profitability.
• Develop strategies to increase spa performance.
• Monitor sales performance and implement improvement plans.

Guest Experience Management

• Ensure consistent delivery of luxury spa experiences.
• Maintain high guest satisfaction levels.
• Build strong relationships with hotel management and guests.
• Address guest feedback professionally.
• Promote excellent customer service standards.

Administration and Stock Management

• Oversee stock control procedures.
• Monitor spa supplies and inventory levels.
• Maintain operational reports.
• Ensure accurate performance tracking.

Requirements and Qualifications

Applicants should have:

• Minimum 3 years of experience as a Spa Manager or Assistant Spa Manager in a luxury hotel or resort environment.
• Strong leadership and people management skills.
• Proven experience increasing spa revenue.
• Proven experience improving retail sales performance.
• Excellent communication skills.
• Strong organizational abilities.
• Fluency in English.
• Additional languages will be an advantage.
• Experience with spa booking systems is an added advantage.
• Strong background in luxury hospitality and guest experience management.

Who Can Apply?

This opportunity is suitable for candidates who:

• Have experience managing luxury spa operations.
• Understand premium hospitality standards.
• Can lead teams effectively.
• Have strong business and revenue management skills.
• Are passionate about wellness and guest satisfaction.

• Lead daily spa operations and ensure smooth service delivery.
• Maintain exceptional luxury service standards.
• Ensure compliance with company policies and spa procedures.
• Manage operational schedules, reporting, and service processes.
• Monitor overall spa performance and identify improvement areas.
• Manage, train, motivate, and develop spa staff.
• Create a positive and high-performance team culture.
• Promote teamwork and professional service delivery.
• Support employee growth through coaching and guidance.
• Drive treatment sales and retail product sales.
• Achieve monthly revenue targets.
• Identify opportunities to improve profitability.
• Develop strategies to increase spa performance.
• Monitor sales performance and implement improvement plans.
• Ensure consistent delivery of luxury spa experiences.
• Maintain high guest satisfaction levels.
• Build strong relationships with hotel management and guests.
• Address guest feedback professionally.
• Promote excellent customer service standards.
• Oversee stock control procedures.
• Monitor spa supplies and inventory levels.
• Maintain operational reports.
• Ensure accurate performance tracking.

• Strong leadership and people management skills.
• Excellent communication skills.
• Strong organizational abilities.
• Fluency in English.
• Experience with spa booking systems is an added advantage.

• Minimum 3 years of experience as a Spa Manager or Assistant Spa Manager in a luxury hotel or resort environment.
• Proven experience increasing spa revenue.
• Proven experience improving retail sales performance.
• Strong background in luxury hospitality and guest experience management.