Job Description

Our client, The East African Crude Oil Pipeline (EACOP) is a major midstream development spanning Uganda and Tanzania. It includes the construction and operation of a nearshore Marine Tanks and Terminals (MTT) facility in Tanzania. Once completed, the EACOP Company will operate a 1,443 km electrically heated crude oil export pipeline, transporting crude oil from Kabaale–Hoima in Uganda to the Chongoleani Peninsula near Tanga Port in Tanzania for export to international markets.

The Social and Grievance Coordinator is responsible for coordinating grievance management and supporting the effective supervision of Stakeholder Engagement Coordinators and Village Liaison Officers. The role ensures that grievances raised by Project Affected Persons, local communities, and other stakeholders are registered, investigated, followed up, and resolved in a fair, transparent, and timely manner, while strengthening field-level engagement, accountability, and project-community relations. The position supports engagement activities and relationship management across all the three operation zones in Tanzania ensuring alignment with EACOP policies, local requirements, and applicable international standards.

Principle Responsibilities

• Develop and implement stakeholder engagement strategies and maintain constructive relationships with communities, Project Affected Persons (PAPs), government authorities, NGOs, CSOs, and other key stakeholders.
• Plan and facilitate stakeholder engagements, consultations, awareness sessions, and community meetings to support project objectives.
• Identify community concerns, social risks, and emerging issues, and provide recommendations to management to ensure effective mitigation and business continuity
• Support implementation and monitoring of Environmental and Social Management Plans (ESMPs), ESIA commitments, and resettlement-related activities.
• Manage the implementation of the Project Grievance Mechanism, including grievance intake, investigation, resolution, tracking, and reporting.
• Facilitate dispute resolution processes and coordinate with relevant stakeholders to ensure timely and transparent closure of grievances.
• Analyse grievance trends and recommend improvements to reduce social risks and enhance stakeholder relationships.
• Coordinate identification and support of vulnerable individuals and groups through collaboration with government, NGOs, and service providers.
• Monitor social support initiatives and recommend improvements to enhance effectiveness and sustainability.
• Manage stakeholder engagement and grievance data systems, including Borealis, ensuring data quality, reporting, and effective information management.
• Prepare reports, dashboards, and analysis on stakeholder engagement, grievances, commitments, and social performance indicators
• Provide guidance, coaching, and coordination to field-based stakeholder engagement teams to ensure consistent implementation of social performance standards.
• Support recruitment, onboarding, capacity building, and performance management of team members.

Accountability:

• Accountable for the effective coordination, implementation, monitoring, and reporting of stakeholder engagement and social performance activities in assigned operational areas.
• Accountable for ensuring stakeholder concerns, grievances, commitments, and engagement outcomes are documented, followed up, and escalated as required.

Requirements

• Bachelor’s degree in social sciences, Community Development, Human Resource Management, Public Administration, Sociology, or a related discipline.
• Minimum of seven years’ experience in social performance, stakeholder engagement, community relations, grievance management, or related field-based roles.
• Demonstrated experience working with local communities, diverse cultural groups, vulnerable groups, indigenous people, and local authorities.
• Good understanding of community development, social welfare, vulnerability support, and social risk management.
• Demonstrated experience in community engagement, stakeholder management, social services, grievance administration, or social performance.
• Experience using social management databases and tools, including Borealis.
• Training or certification in mediation, conflict resolution, community leadership, or social performance management is desirable
• Strong interpersonal, communication, facilitation, and stakeholder engagement skills.
• Proven ability to manage grievances, mediate disputes, negotiate solutions, and resolve conflicts professionally.
• Ability to handle sensitive matters with confidentiality, neutrality, empathy, and sound judgment.
• Strong planning, coordination, documentation, reporting, and administrative skills.
• Proficiency in stakeholder engagement and data management systems, preferably Borealis.
• Proficiency in English and Kiswahili

• Develop and implement stakeholder engagement strategies and maintain constructive relationships with communities, Project Affected Persons (PAPs), government authorities, NGOs, CSOs, and other key stakeholders.
• Plan and facilitate stakeholder engagements, consultations, awareness sessions, and community meetings to support project objectives.
• Identify community concerns, social risks, and emerging issues, and provide recommendations to management to ensure effective mitigation and business continuity
• Support implementation and monitoring of Environmental and Social Management Plans (ESMPs), ESIA commitments, and resettlement-related activities.
• Manage the implementation of the Project Grievance Mechanism, including grievance intake, investigation, resolution, tracking, and reporting.
• Facilitate dispute resolution processes and coordinate with relevant stakeholders to ensure timely and transparent closure of grievances.
• Analyse grievance trends and recommend improvements to reduce social risks and enhance stakeholder relationships.
• Coordinate identification and support of vulnerable individuals and groups through collaboration with government, NGOs, and service providers.
• Monitor social support initiatives and recommend improvements to enhance effectiveness and sustainability.
• Manage stakeholder engagement and grievance data systems, including Borealis, ensuring data quality, reporting, and effective information management.
• Prepare reports, dashboards, and analysis on stakeholder engagement, grievances, commitments, and social performance indicators
• Provide guidance, coaching, and coordination to field-based stakeholder engagement teams to ensure consistent implementation of social performance standards.
• Support recruitment, onboarding, capacity building, and performance management of team members.

• Strong interpersonal, communication, facilitation, and stakeholder engagement skills.
• Proven ability to manage grievances, mediate disputes, negotiate solutions, and resolve conflicts professionally.
• Ability to handle sensitive matters with confidentiality, neutrality, empathy, and sound judgment.
• Strong planning, coordination, documentation, reporting, and administrative skills.
• Proficiency in stakeholder engagement and data management systems, preferably Borealis.
• Proficiency in English and Kiswahili

• Bachelor’s degree in social sciences, Community Development, Human Resource Management, Public Administration, Sociology, or a related discipline.
• Demonstrated experience working with local communities, diverse cultural groups, vulnerable groups, indigenous people, and local authorities.
• Good understanding of community development, social welfare, vulnerability support, and social risk management.
• Demonstrated experience in community engagement, stakeholder management, social services, grievance administration, or social performance.
• Experience using social management databases and tools, including Borealis.
• Training or certification in mediation, conflict resolution, community leadership, or social performance management is desirable