Background

Diamond Trust Bank (DTB) | Diamond Trust Bank Bank with us. Bank on us. www.diamondtrust.co.tz

Position: Relationship Manager – Public & High Net Worth (Zanzibar)

Job Purpose

To build and maintain relationships across a portfolio of high value Clients (Tourism and Hospitality), Local Government, Public Institutions, by focusing on growing value through achieving challenging sales and stretching income targets and improving customer satisfactions. The jobholder will be responsible for business portfolio targets growth and retention of existing customers where he/she is expected to increase “wallet share”.

Duties

• Grow portfolio value in line with agreed targets. This is achieved through cross sell or up sell by providing a variety of products and services to customers.
• Expand assigned portfolios through product optimization and profitable cross selling
• Prospect and establish new customers by managing a sales pipeline and developing and delivering proposals to customers by illustrating Bank’s value proposition.
• Work in conjunction with HQ team in providing proposals and implementing sales strategies to achieve sales growth
• Build and sustain relationships with customers and ensure client satisfaction and loyalty to the bank.
• Leverage available resources to effectively implement company marketing plan, strategies, and sales processes

Requirements

Bachelor’s degree in degree or advanced diploma in accounting, Business Administration, Banking and Finance, or related fields

Work Experience

Minimum 3 years banking experience with knowledge of Banking Business, Relationship Management, Banking Operations and Government Operations

Personal Attributes

Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.

Self-empowerment to enable open communication, teamwork needed to a customer-service oriented culture.

In-depth understanding of Government transactions/projects, banking industry or sector trends.

• Grow portfolio value in line with agreed targets. This is achieved through cross sell or up sell by providing a variety of products and services to customers.
• Expand assigned portfolios through product optimization and profitable cross selling
• Prospect and establish new customers by managing a sales pipeline and developing and delivering proposals to customers by illustrating Bank’s value proposition.
• Work in conjunction with HQ team in providing proposals and implementing sales strategies to achieve sales growth
• Build and sustain relationships with customers and ensure client satisfaction and loyalty to the bank.
• Leverage available resources to effectively implement company marketing plan, strategies, and sales processes

• Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.
• Self-empowerment to enable open communication, teamwork needed to a customer-service oriented culture.
• In-depth understanding of Government transactions/projects, banking industry or sector trends.

• Bachelor’s degree in degree or advanced diploma in accounting, Business Administration, Banking and Finance, or related fields