Job Description

Responsible for growing the Mortgage financing portfolio and ensure that the product is well positioned in the Market. To Manage the end-to-end relationship with key stakeholders. Provide mortgage training and coaching to sales force. Responsible for designing sales strategies and ensuring smooth execution for the growth of Portfolio across the network.

Main Responsibilities:

• Actively engage in sales of Mortgage and embed mortgage sales culture across the network.
• Appraise Mortgage credit applications above the Relationship Officer's limit from branches and provide recommendations for decision making
• Take a leading role in driving growth of the Mortgage business, through networking and promoting the business among branch sales teams and branch managers
• Actively build the capacity of the branch sales teams through on-going training, coaching and support to ensure quality credit applications and business growth.
• Monitor and review Mortgage performance to ensure branches' targets are met.
• Review with branch sales team client feedback, market intelligence, workshops/focus group reports and review product design and performance to establish if change, redesign or re-launch is appropriate.
• Ensure that customer satisfaction for the Mortgage loan is achieved by providing accurate advice for selling in line with customers' expectations.
• Be an effective change agent and role model for Relationship Managers and Branch network
• Establish, strengthen and manage Relationship with all the key stakeholders in the Mortgage Financing i.e. Real Estate developers as well as at individual Official level
• Ensure high level of integrity through compliance, understanding of the loan book, credit policy, and the procedures by Relationship Managers
• Stay updated with policies, procedures and market trends pertaining to all bank products and services and be able to adapt to change based on technological advancements and customer sophistication.

Knowledge and Skills:

• Computer literacy i.e. MS applications (Excel, Vision, Word, Publisher).
• Adaptability, building positive working relationships, coaching, continuous learning, contributing to team success, customer focus, Innovation, planning & organizing, work standards.
• Knowledge of the latest market trends
• Understanding of mortgage regulations
• Excellent communication and listening skills.
• Confidence and presentation skills.
• Problem solving skills.
• Understanding and interest in financial/banking products and markets.
• Ability to explain and handle complex information clearly and simply.
• Sales and negotiation skills
• Credit and analytics skills.
• Relationship management skills.

Qualifications and Experience:

• Bachelor's degree in business related studies
• At least 4 years' experience in banking operations, out of which 3 should be in Relationship Management and/or Portfolio Management.

NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.

Female candidates and people living with disabilities are strongly encouraged to apply for this position.

NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

Only shortlisted candidates will be contacted.

• Actively engage in sales of Mortgage and embed mortgage sales culture across the network.
• Appraise Mortgage credit applications above the Relationship Officer's limit from branches and provide recommendations for decision making
• Take a leading role in driving growth of the Mortgage business, through networking and promoting the business among branch sales teams and branch managers
• Actively build the capacity of the branch sales teams through on-going training, coaching and support to ensure quality credit applications and business growth.
• Monitor and review Mortgage performance to ensure branches' targets are met.
• Review with branch sales team client feedback, market intelligence, workshops/focus group reports and review product design and performance to establish if change, redesign or re-launch is appropriate.
• Ensure that customer satisfaction for the Mortgage loan is achieved by providing accurate advice for selling in line with customers' expectations.
• Be an effective change agent and role model for Relationship Managers and Branch network
• Establish, strengthen and manage Relationship with all the key stakeholders in the Mortgage Financing i.e. Real Estate developers as well as at individual Official level
• Ensure high level of integrity through compliance, understanding of the loan book, credit policy, and the procedures by Relationship Managers
• Stay updated with policies, procedures and market trends pertaining to all bank products and services and be able to adapt to change based on technological advancements and customer sophistication.

• Computer literacy i.e. MS applications (Excel, Vision, Word, Publisher).
• Adaptability, building positive working relationships, coaching, continuous learning, contributing to team success, customer focus, Innovation, planning & organizing, work standards.
• Knowledge of the latest market trends
• Understanding of mortgage regulations
• Excellent communication and listening skills.
• Confidence and presentation skills.
• Problem solving skills.
• Understanding and interest in financial/banking products and markets.
• Ability to explain and handle complex information clearly and simply.
• Sales and negotiation skills
• Credit and analytics skills.
• Relationship management skills.

• Bachelor's degree in business related studies
• At least 4 years' experience in banking operations, out of which 3 should be in Relationship Management and/or Portfolio Management.