Job Overview

The Network Support Engineer will be responsible for designing, implementing, supporting, and optimizing secure, scalable, and high-performing network and IT infrastructure solutions that meet customer and business requirements.

Key Responsibilities

• Design robust network architectures and implement solutions that meet performance, scalability, and security requirements.
• Provide technical expertise during client meetings and respond effectively to technical inquiries.
• Conduct comprehensive network assessments to identify optimization opportunities.
• Provide Level 2 managed services support, resolve complex issues, monitor network performance, and ensure minimal downtime.
• Collaborate closely with sales teams to understand customer needs and recommend appropriate technical solutions.
• Develop detailed project documentation, including design documents, network diagrams, and configurations.
• Provide technical guidance and troubleshooting support to post-sales implementation teams.
• Visit customer sites as required to provide technical support and deliver managed IT services.
• Deliver presentations and perform the installation and configuration of network infrastructure, security, and collaboration solutions.

Required Skills and Experience

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• Proven experience as a Network Engineer, particularly in presales and configuration activities.
• At least two years of experience in a similar role.
• Strong knowledge of network security principles and practices.
• Hands-on experience with firewall solutions such as Cisco ASA, Palo Alto Networks, Fortinet, and Sophos will be an added advantage.
• Experience designing both wired and wireless networks.
• Experience using IT network monitoring tools such as SolarWinds, Nagios, and PRTG.
• Excellent communication, presentation, and interpersonal skills.
• Ability to thrive in a fast-paced environment and manage multiple priorities effectively.

Preferred Qualifications

Industry certifications such as the following are highly desirable and will be an added advantage:

• CCNA
• CCNP
• NSE 4
• Sophos Architect
• Other relevant professional certifications

• Design robust network architectures and implement solutions that meet performance, scalability, and security requirements.
• Provide technical expertise during client meetings and respond effectively to technical inquiries.
• Conduct comprehensive network assessments to identify optimization opportunities.
• Provide Level 2 managed services support, resolve complex issues, monitor network performance, and ensure minimal downtime.
• Collaborate closely with sales teams to understand customer needs and recommend appropriate technical solutions.
• Develop detailed project documentation, including design documents, network diagrams, and configurations.
• Provide technical guidance and troubleshooting support to post-sales implementation teams.
• Visit customer sites as required to provide technical support and deliver managed IT services.
• Deliver presentations and perform the installation and configuration of network infrastructure, security, and collaboration solutions.

• Strong knowledge of network security principles and practices.
• Hands-on experience with firewall solutions such as Cisco ASA, Palo Alto Networks, Fortinet, and Sophos will be an added advantage.
• Experience designing both wired and wireless networks.
• Experience using IT network monitoring tools such as SolarWinds, Nagios, and PRTG.
• Excellent communication, presentation, and interpersonal skills.
• Ability to thrive in a fast-paced environment and manage multiple priorities effectively.

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• Proven experience as a Network Engineer, particularly in presales and configuration activities.
• At least two years of experience in a similar role.
• CCNA
• CCNP
• NSE 4
• Sophos Architect
• Other relevant professional certifications