Key Responsibilities

Main Duties:

• Review and follow up on open accounts for repayment collection.
• Collect loan payments as per agreed repayment plans.
• Perform customer due diligence and maintain proper KYC documentation.
• Deliver excellent customer service at all times.
• Manage front desk duties and assist in administrative tasks. · Ensure adherence to company policies and procedures.

Performance Targets (KPIs):

• Achieve monthly disbursement, collection, new customer acquisition, and active customer targets.

Qualifications & Requirements

• High School education
• Experience in microfinance or financial services is an added advantage.
• Strong communication, sales, and negotiation skills.
• Excellent time management and customer service skills.
• Must be self-driven, dependable, and a team player.
• Basic computer knowledge required.
• Having a smartphone is an added advantage.

• Review and follow up on open accounts for repayment collection.
• Collect loan payments as per agreed repayment plans.
• Perform customer due diligence and maintain proper KYC documentation.
• Deliver excellent customer service at all times.
• Manage front desk duties and assist in administrative tasks.
• Ensure adherence to company policies and procedures.
• Achieve monthly disbursement, collection, new customer acquisition, and active customer targets.

• Strong communication skills
• Sales skills
• Negotiation skills
• Excellent time management skills
• Customer service skills
• Basic computer knowledge

• High School education
• Experience in microfinance or financial services is an added advantage.
• Must be self-driven, dependable, and a team player.
• Having a smartphone is an added advantage.