Position summary

Tembo Nickel is seeking to recruit a Grievances Resolution Specialist to join Tembo Nickel Project Team.

Reporting to the Social Performance Manager, the Community and Resettlement Grievance Specialist manages the end-to-end grievance process for all community and resettlement related grievances.

The role ensures grievances are recorded, assessed, resolved, and closed in a timely, transparent, and culturally appropriate manner, in line with IFC PS5 and Company Standards.

Duty station

Kabanga Site (6/3 Roster)

Duties and responsibilities

1. Grievance intake and management

• Receive, register, and categorise grievances from affected households, community members, and stakeholders.
• Conduct field verification and investigations to understand grievance context and validity.
• Coordinate with internal teams to develop resolution options and ensure timely closure.

2. Stakeholder engagement

• Engage directly with complainants to explain processes, provide updates, and confirm satisfaction with outcomes.
• Coordinate meetings between communities and project teams where required.

3. Reporting and analysis

• Maintain an up-to-date grievance database with accurate records of actions, decisions, and closure status.
• Analyse grievance trends and provide insights to the MEL Manager and Social Performance team.
• Develop monthly and quarterly grievance reports.

4. Compliance and continuous improvement

• Ensure grievance handling aligns with IFC PS5, Company Standards, and community expectations.
• Identify systemic issues and recommend improvements to the Grievance Mechanism process and accessibility of the mechanism by stakeholders.

Qualifications and competencies

• Bachelor’s degree in social sciences, Community Development, Law, or related field.
• Computer literate and fully conversant with basic computer applications.
• Minimum 5 years’ experience in grievance management, community relations, or resettlement programs.
• Experience working in the mining industry is an added advantage.
• Proven ability to work in remote settings with multicultural teams and local workforce.

• Receive, register, and categorise grievances from affected households, community members, and stakeholders.
• Conduct field verification and investigations to understand grievance context and validity.
• Coordinate with internal teams to develop resolution options and ensure timely closure.
• Engage directly with complainants to explain processes, provide updates, and confirm satisfaction with outcomes.
• Coordinate meetings between communities and project teams where required.
• Maintain an up-to-date grievance database with accurate records of actions, decisions, and closure status.
• Analyse grievance trends and provide insights to the MEL Manager and Social Performance team.
• Develop monthly and quarterly grievance reports.
• Ensure grievance handling aligns with IFC PS5, Company Standards, and community expectations.
• Identify systemic issues and recommend improvements to the Grievance Mechanism process and accessibility of the mechanism by stakeholders.

• Computer literate and fully conversant with basic computer applications.
• Proven ability to work in remote settings with multicultural teams and local workforce.

• Bachelor’s degree in social sciences, Community Development, Law, or related field.
• Minimum 5 years’ experience in grievance management, community relations, or resettlement programs.
• Experience working in the mining industry is an added advantage.