Job summary

The General Cashier is responsible for handling all cash transactions within the hospitality facility while ensuring accuracy and accountability in every transaction.

The role ensures that financial transactions, including guest payments and cash drops, are processed smoothly and efficiently. The General Cashier will also maintain a balanced cash flow and assist in preparing financial reports.

Key responsibilities

Guest transactions

• Process guest payments for various services, including room charges, food and beverage, retail, and additional services.
• Issue receipts, refunds, and change promptly while ensuring transaction accuracy.
• Handle different payment methods, including cash, credit and debit cards, and mobile payments.

Cash management

• Maintain a balanced cash drawer and ensure all transactions are recorded accurately.
• Reconcile cash drawers at the beginning and end of each shift.
• Report any discrepancies to the supervisor.
• Follow established cash-handling and security protocols, including the proper safekeeping of money.

Billing and payments

• Verify and process guest bills, ensuring that all charges are accurate.
• Apply discounts, promotions, or credits when applicable.
• Assist in managing guest folios and ensure transactions are posted on time.
• Collaborate with front-desk staff to resolve billing discrepancies.

Customer service

• Greet guests and assist with inquiries or concerns in a friendly and professional manner.
• Address guest complaints or payment-related issues calmly, efficiently, and courteously.
• Provide accurate information about services, charges, and payment policies.

Reporting and documentation

• Prepare and submit daily cashier reports to the accounting or finance department.
• Assist with cash drops and the preparation of financial documentation for reconciliation purposes.

Collaboration

• Work closely with other hotel departments, including housekeeping, food and beverage, and front desk, to facilitate smooth guest transactions and services.
• Support team members during busy periods by assisting with customer service or payment-related duties.

Compliance

• Follow all company policies, procedures, and financial controls.
• Ensure compliance with applicable legal and financial regulations.
• Maintain confidentiality and safeguard guest information at all times.

Qualifications and experience

Education

Bachelor’s degree in finance or accounting.

Experience

At least two to three years of experience as a cashier in a hospitality or customer-service environment is preferred.

Technical skills

Proficiency in using Point-of-Sale (POS) systems and cash registers.

Basic computer skills.

Soft skills and attributes

• Strong communication and customer-service skills.
• Detail-oriented, with the ability to process payments and handle cash accurately.
• Ability to remain calm and efficient during busy or stressful situations.
• Trustworthy, reliable, and able to demonstrate a high level of integrity.
• Flexibility to work varying shifts, including weekends and public holidays.

Language requirements

Basic English proficiency is required.

Knowledge of additional languages is an advantage in a multicultural environment.

• Process guest payments for various services, including room charges, food and beverage, retail, and additional services.
• Issue receipts, refunds, and change promptly while ensuring transaction accuracy.
• Handle different payment methods, including cash, credit and debit cards, and mobile payments.
• Maintain a balanced cash drawer and ensure all transactions are recorded accurately.
• Reconcile cash drawers at the beginning and end of each shift.
• Report any discrepancies to the supervisor.
• Follow established cash-handling and security protocols, including the proper safekeeping of money.
• Verify and process guest bills, ensuring that all charges are accurate.
• Apply discounts, promotions, or credits when applicable.
• Assist in managing guest folios and ensure transactions are posted on time.
• Collaborate with front-desk staff to resolve billing discrepancies.
• Greet guests and assist with inquiries or concerns in a friendly and professional manner.
• Address guest complaints or payment-related issues calmly, efficiently, and courteously.
• Provide accurate information about services, charges, and payment policies.
• Prepare and submit daily cashier reports to the accounting or finance department.
• Assist with cash drops and the preparation of financial documentation for reconciliation purposes.
• Work closely with other hotel departments, including housekeeping, food and beverage, and front desk, to facilitate smooth guest transactions and services.
• Support team members during busy periods by assisting with customer service or payment-related duties.
• Follow all company policies, procedures, and financial controls.
• Ensure compliance with applicable legal and financial regulations.
• Maintain confidentiality and safeguard guest information at all times.

• Proficiency in using Point-of-Sale (POS) systems and cash registers.
• Basic computer skills.
• Strong communication and customer-service skills.
• Detail-oriented, with the ability to process payments and handle cash accurately.
• Ability to remain calm and efficient during busy or stressful situations.
• Trustworthy, reliable, and able to demonstrate a high level of integrity.
• Flexibility to work varying shifts, including weekends and public holidays.
• Basic English proficiency.

• Bachelor’s degree in finance or accounting.
• At least two to three years of experience as a cashier in a hospitality or customer-service environment is preferred.
• Knowledge of additional languages is an advantage in a multicultural environment.