Company: Exim Bank Tanzania

Department: Retail Banking

Reports To: Head - Alternate Channel and Digital Transformation

Location: Dar es Salaam, Tanzania

Working Hours

Monday to Friday: 8:00 AM – 5:30 PM

Saturday: 8:00 AM – 1:00 PM

Or as per individual branch working hours.

Purpose of the Job

The Alternative Delivery Channel Officer will assist the Assistant Manager in growing and supporting the bank's Merchant Acquiring business through POS channels and other assigned digital banking products. The role is responsible for promoting the bank's acquiring business, identifying potential merchants, driving merchant acquisition through branches and sales teams, and supporting business growth through effective relationship management.

Key Responsibilities

Merchant Acquisition & Customer Portfolio Management

• Create new sales and revenue-generating opportunities.
• Utilize a consultative sales approach to ensure clients achieve their business objectives while maximizing payment portfolio performance.
• Develop partnerships and campaigns with merchants within the assigned portfolio and territory to increase revenue and brand visibility.
• Prepare proposals and high-impact sales presentations.
• Negotiate contractual agreements with new and existing merchants.

Customer Retention

• Manage customer queries for merchants within the assigned portfolio.
• Organize partnership marketing campaigns to increase brand awareness and business growth.
• Expand existing merchant relationships by promoting both traditional banking products and digital services through Relationship Managers where required.
• Manage active and inactive merchants to improve profitability.
• Ensure proper allocation and recovery of POS devices.

Team & Internal Collaboration

• Serve as the customer's advocate while collaborating effectively with internal cross-functional teams.

Reporting

• Prepare daily, weekly, monthly, quarterly, and annual sales reports.
• Develop analytical and strategic weekly NTB (New-to-Bank) reports to monitor business performance.
• Prepare competitor intelligence reports covering products and pricing.
• Maintain updated merchant databases and POS verification records.

Qualifications and Experience

• Diploma or Bachelor's Degree in Information Technology, Business, Banking, or a related field.
• Pleasant personality.
• Good interpersonal skills.
• Strong communication skills.
• Ability to work under pressure.
• Computer literacy is essential.

Important Notes

• Only shortlisted candidates will be contacted.
• Exim Bank is an equal opportunity employer committed to building a diverse and gender-balanced workforce. Women and persons with disabilities are highly encouraged to apply.

• Create new sales and revenue-generating opportunities.
• Utilize a consultative sales approach to ensure clients achieve their business objectives while maximizing payment portfolio performance.
• Develop partnerships and campaigns with merchants within the assigned portfolio and territory to increase revenue and brand visibility.
• Prepare proposals and high-impact sales presentations.
• Negotiate contractual agreements with new and existing merchants.
• Manage customer queries for merchants within the assigned portfolio.
• Organize partnership marketing campaigns to increase brand awareness and business growth.
• Expand existing merchant relationships by promoting both traditional banking products and digital services through Relationship Managers where required.
• Manage active and inactive merchants to improve profitability.
• Ensure proper allocation and recovery of POS devices.
• Serve as the customer's advocate while collaborating effectively with internal cross-functional teams.
• Prepare daily, weekly, monthly, quarterly, and annual sales reports.
• Develop analytical and strategic weekly NTB (New-to-Bank) reports to monitor business performance.
• Prepare competitor intelligence reports covering products and pricing.
• Maintain updated merchant databases and POS verification records.

• Pleasant personality.
• Good interpersonal skills.
• Strong communication skills.
• Ability to work under pressure.
• Computer literacy is essential.

• Diploma or Bachelor's Degree in Information Technology, Business, Banking, or a related field.