Vacancy title:
Spa Administrator

[Type: FULL_TIME, Industry: Hospitality, and Tourism, Category: Management, Cleaning & Facilities, Restaurant & Hospitality, Business Operations, Customer Service]

Jobs at:
JAZ Adonia

Deadline of this Job:
Saturday, August 8 2026

Duty Station:
Zanzibar | Dar es Salaam

Summary
Date Posted: Monday, July 27 2026, Base Salary: Not Disclosed

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JOB DETAILS:

Spa Administrator

Department: Spa

Reports To: Spa Manager / Rooms Division Manager

Job Purpose

Coordinate the daily administrative and operational activities of the spa by managing appointments, guest inquiries, records, and retail sales while ensuring exceptional customer service.

Key Responsibilities

• Manage the spa reception and daily administrative operations.
• Schedule guest appointments and treatment bookings.
• Welcome guests and provide information on spa services and packages.
• Coordinate therapist schedules and treatment room availability.
• Process guest payments and maintain accurate billing records.
• Maintain guest profiles and treatment history confidentially.
• Monitor inventory of retail products and spa supplies.
• Prepare daily revenue and operational reports.
• Handle guest inquiries, feedback, and complaints professionally.
• Promote spa memberships, wellness programs, and retail products.
• Coordinate with Front Office for guest appointments and special requests.
• Ensure the reception and waiting areas are clean, organized, and welcoming.

Qualifications

• Diploma or Bachelor's Degree in Hospitality Management, Business Administration, or Spa Management.
• Minimum 2 years' experience in spa administration, hotel reception, or customer service.
• Experience with spa booking software is an advantage.

Skills

• Customer service
• Appointment scheduling
• Communication
• Computer literacy
• Cash handling
• Organization
• Sales and upselling
• Time management
• Professional etiquette
• Attention to detail

Work Hours: 8

Experience in Months: 24

Level of Education: bachelor degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.

Interested candidates should submit the following:

• Application / Cover Letter
• Updated Curriculum Vitae (CV)
• Copies of relevant academic and professional certificates
• Other supporting documentation related to the position

Please clearly indicate the position you are applying for in the subject line.

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