Vacancy title:
Guest Relations Supervisor

[Type: FULL_TIME, Industry: Hospitality, and Tourism, Category: Management, Cleaning & Facilities, Restaurant & Hospitality, Business Operations, Customer Service]

Jobs at:
JAZ Adonia

Deadline of this Job:
Saturday, August 8 2026

Duty Station:
Zanzibar | Dar es Salaam

Summary
Date Posted: Monday, July 27 2026, Base Salary: Not Disclosed

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JOB DETAILS:

Guest Relations Supervisor

Department: Guest Relations

Reports To: Front Office Manager / Rooms Division Manager

Job Purpose

Supervise the Guest Relations team to ensure exceptional guest service, coordinate VIP guest experiences, and resolve guest concerns efficiently while maintaining the hotel's luxury service standards.

Key Responsibilities

• Supervise daily Guest Relations operations.
• Ensure all guests receive personalized and professional service.
• Welcome and assist VIPs, repeat guests, and special groups.
• Handle guest complaints and resolve service issues promptly.
• Coordinate special guest requests, celebrations, and amenities.
• Conduct daily inspections of guest areas to ensure service standards.
• Monitor guest feedback and recommend service improvements.
• Prepare guest satisfaction and incident reports.
• Train and mentor Guest Relations Agents.
• Coordinate with Front Office, Housekeeping, Food & Beverage, Recreation, Engineering, and Security to ensure seamless guest service.

Qualifications

• Bachelor's Degree or Diploma in Hospitality Management, Tourism, or Business Administration.
• Relevant experience in hotel guest services with at least 2 years in a supervisory role.
• Experience in a luxury hotel environment is preferred.

Skills

• Leadership
• Customer service excellence
• Complaint handling
• Communication
• Conflict resolution
• Cultural awareness
• Team management
• Problem-solving
• Time management
• Professional etiquette

Work Hours: 8

Experience in Months: 24

Level of Education: bachelor degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.

Interested candidates should submit the following:

• Application / Cover Letter
• Updated Curriculum Vitae (CV)
• Copies of relevant academic and professional certificates
• Other supporting documentation related to the position

Please clearly indicate the position you are applying for in the subject line.

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