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(10%) Data Entry

• Ensure accurate data entry where Tablet fails
• Ensure approval documents are in place for manual data entry
• Supervise & Confirm Mobile change & ATM registration at the Business Center
• Customer satisfaction
• Problem solving

(20%) Banking activities

• Register the bank pay in slips and issue receipts to the respective clients
• Initiate cheque payments, and submit to central process.
• Does Bank reconciliation
• Acknowledges bank correspondence
• Sends disbursement sheet to Central processing center,
• Physically confirm clients during disbursement, and reports any missing or problematic clients to central processing personnel

Efficiency 20%

Payments and Petty cash management

• Petty cash reimbursement, disbursement as per policy
• Effect cash and cheque payment s as per authorized, approved or request voucher
• Ensure payment of services delivery agents/partners e.g. bills, contractors, labour wages if any
• Purchases of office items e.g water, sugar, tea bags, utensils e.t.c
• Efficiency

Customer Service 15%

• Attends customer inquiries
• Promotes/markets Savings
• Directs customers to respective officer or right channel
• Monitors/attends customers’ ATM usage
• Register and solve customers’ compliances
• Pass right information to customers
• Issues marketing tools such as fliers to customer

Reports 10%

• Reports to Business Center Manager any reported loss of ATM Card, Mobile Line by the client.
• Reports to disbursement officer Missing or problematic clients on the disbursement
• Report delivery and loss of assets

Savings Mobilizations 15%

• Mobilize, Market and sells savings to clients
• Opens savings accounts
• Ensure KYC of servings are approved by BCM

(10%) Office Administration

• Keeps under safe custody all clients loan collaterals, files, documents and other valuable items
• Keep documents in hand under custody
• Keep proper documentations of payments
• Post and receive the Business Centre Parcels
• Compile customer complaints and reports to Call Centre Manager
• Does photo copy and printings,
• Keeps business center stationery
• Safety and reputation/ image

KNOWLEDGE, SKILLS AND ABILITIES

List education, knowledge & skills, licenses preferred, and all experiences required to perform this position in a fully competent manner.

Minimum education, training and experience requirements to qualify for the position:

List academic, technical skills or other knowledge required as a minimum qualification for this position.

• Degree Holder in Accounting,
• Must have a clear understanding of data entry and technology
• Very good knowledge and comfort dealing with financial information
• Very good analytical & reporting skills

List additional work experience required as a minimum qualification for this position.

• Proficient in Microsoft office application
• Be a good leader
• Very good communication and marketing skills (both written and verbal)
• Model and demonstrate effective Christian leadership and able to lead daily devotions.

CORE CAPABILITIES

Achieving Capabilities:

Achieving quality results & service. Practicing accountability & integrity. Communicating information effectively.

• Proven ability to prepare and report various deliverables on time

Thinking Capabilities:Thinking clearly, deeply and broadly. Understanding the Humanitarian Industry. Understanding World Vision’s mission and operations. Practicing innovation and change.

• Leads and manages change process
• Able to identify key strategic and market focuses for VFT
• Proven problem solver who shows both leadership and delegating skills

Self-Managing Capabilities: Demonstrating Christian values in life and work. Learning for growth and development. Maintaining work/life balance and effectiveness.

• Should demonstrate maturity and provide strong spiritual leadership
• Continually improving and developing new skills
• Should be a role model for other staffs in work/life balance

Relational Capabilities:Building collaborative relationships. Practising gender and cultural diversity. Influencing individuals and groups.

• Able to develop strong VFT relationships and Clients
• Builds strong teams work
• Able to manage the multiple relationships of Staff and Central Processing Centre

• Ensure accurate data entry where Tablet fails
• Ensure approval documents are in place for manual data entry
• Supervise & Confirm Mobile change & ATM registration at the Business Center
• Customer satisfaction
• Problem solving
• Register the bank pay in slips and issue receipts to the respective clients
• Initiate cheque payments, and submit to central process.
• Does Bank reconciliation
• Acknowledges bank correspondence
• Sends disbursement sheet to Central processing center,
• Physically confirm clients during disbursement, and reports any missing or problematic clients to central processing personnel
• Petty cash reimbursement, disbursement as per policy
• Effect cash and cheque payment s as per authorized, approved or request voucher
• Ensure payment of services delivery agents/partners e.g. bills, contractors, labour wages if any
• Purchases of office items e.g water, sugar, tea bags, utensils e.t.c
• Attends customer inquiries
• Promotes/markets Savings
• Directs customers to respective officer or right channel
• Monitors/attends customers’ ATM usage
• Register and solve customers’ compliances
• Pass right information to customers
• Issues marketing tools such as fliers to customer
• Reports to Business Center Manager any reported loss of ATM Card, Mobile Line by the client.
• Reports to disbursement officer Missing or problematic clients on the disbursement
• Report delivery and loss of assets
• Mobilize, Market and sells savings to clients
• Opens savings accounts
• Ensure KYC of servings are approved by BCM
• Keeps under safe custody all clients loan collaterals, files, documents and other valuable items
• Keep documents in hand under custody
• Keep proper documentations of payments
• Post and receive the Business Centre Parcels
• Compile customer complaints and reports to Call Centre Manager
• Does photo copy and printings,
• Keeps business center stationery
• Safety and reputation/ image

• Clear understanding of data entry and technology
• Very good knowledge and comfort dealing with financial information
• Very good analytical & reporting skills
• Proficient in Microsoft office application
• Be a good leader
• Very good communication and marketing skills (both written and verbal)
• Model and demonstrate effective Christian leadership and able to lead daily devotions.
• Proven ability to prepare and report various deliverables on time
• Leads and manages change process
• Able to identify key strategic and market focuses for VFT
• Proven problem solver who shows both leadership and delegating skills
• Should demonstrate maturity and provide strong spiritual leadership
• Continually improving and developing new skills
• Should be a role model for other staffs in work/life balance
• Able to develop strong VFT relationships and Clients
• Builds strong teams work
• Able to manage the multiple relationships of Staff and Central Processing Centre

• Degree Holder in Accounting,