To support the implementation and execution of the Operational Risk Management Framework across the Bank by identifying, assessing, monitoring, and reporting operational risks.

Responsibilities or duties

Main Responsibilities:

• Support business in the creation, maintenance, and enhancement of Risk Registers.
• Facilitate the identification, setup, and calibration of Key Risk Indicators (KRIs). Analyze and validate reported KRI results and ensure that identified control improvements are reflected in business risk registers.
• Analyze, reconcile, and validate operational loss data. Monitor progress and validate closure of remedial action plans to prevent recurrence.
• Coordinate and track remedial actions arising from RCSAs, risk events, KRIs, and other reviews, ensuring timely updates, validation of closure, and escalation as needed.
• Support implementation of the Operational Risk Management Framework, policies, and initiatives.
• Maintain strong communication with the Head, Operational Risk, and escalate significant risk issues promptly.
• Ensure compliance with the risk management framework in identifying, assessing, controlling, monitoring, and reporting operational risks.
• Support the identification and assessment of sustainability risks, including climate-related financial risks
• Contribute to the integration of ESG risk factors into operational risk assessments, risk registers, and RCSAs.
• Monitor and analyze climate-related operational loss events, escalating systemic issues and contribute to mitigation strategies.

Management Information (MI), Data & Analytics

• Aggregate, analyze, and interpret operational risk data (e.g., RCSA outcomes, KRIs, risk events, issues and loss data)
• Develop and maintain dashboards and automated MI reports for key stakeholders, including risk governance forums at both Management and Board level.
• Perform trend and root cause analysis to uncover underlying systemic risk issues and provide actionable insights.
• Provide input into risk appetite monitoring by tracking key metrics and breaches.
• Track and report on key Environmental, Social and Governance (ESG)-related operational risk indicators, including data related to climate events, environmental compliance breaches, and reputational risks.
• Contribute to the development of dashboards or reports related to climate risk exposure and sustainability metrics for risk committees and regulators.

Advisory & Guidance

• Advise and guide business units on operational risk management best practices, including risk identification, assessment, and mitigation techniques.
• Collaborate with business units in developing effective risk mitigation plans aligned with the bank's overall risk management strategy.
• Provide subject matter expertise and practical support to ensure adherence to operational risk policies, procedures, and regulatory expectations.
• Conduct awareness and training sessions to embed a strong risk culture throughout the organization.
• Assist in aligning internal practices with regulatory expectations and best practices in ESG and climate risk governance (e.g., BoT Guidelines, NBAA Guidelines, ISSB, TCFD).
• Collaborate with ESG, Sustainability, or Risk Policy teams to strengthen the banks climate resilience and sustainable risk culture.

Qualifications or requirements (e.g., education, skills)

Knowledge and Skills:

• In-depth understanding of operational risk principles, practices, and frameworks.
• Good knowledge of end-to-end banking processes, products, and services, including their inherent operational risks.
• Proficiency in risk assessment tools and techniques.
• Knowledge of how to extract, clean, analyze, and interpret operational risk data to generate risk insights and trends.
• Familiarity with regulatory expectations regarding operational risk management.
• Working knowledge of risk systems and tools.
• Understanding of internal control design, testing, and monitoring principles, and how they relate to operational risk.
• Strong analytical and problem-solving skills; ability to interpret complex data and present it in a clear and concise manner.
• Proficiency in Excel, Power BI, or other data visualization tools. Knowledge of SQL, Python, or other data analysis tools is a plus.
• Excellent report writing, presentation, and communication skills.
• High level of attention to detail and commitment to accuracy.
• Ability to work collaboratively and influence cross-functional teams.
• Strong organizational skills with the ability to manage multiple priorities.

Experience needed

Qualifications and Experience:

• Bachelor's degree in Risk Management, Data Science, Actuarial Science, Statistics, Finance, Accounting, Economics, Information Systems, or a related discipline.
• Master's degree in business studies is an added advantage
• Risk certification(s) is an added advantage.
• At least four (4) years of relevant experience in operational risk, internal audit, enterprise risk management, or risk data analysis within the banking or financial services sector.
• Solid understanding of operational risk frameworks, ESG, RCSAs, KRIs, loss event reporting, governance and assurance reviews.
• Proven experience in data analytics, risk reporting, and use of risk management systems/tools.
• Experience in preparing reports and dashboards for senior management and governance committees.
• Familiarity with regulatory requirements and risk management standards (e.g., Basel II/III).

• Support business in the creation, maintenance, and enhancement of Risk Registers.
• Facilitate the identification, setup, and calibration of Key Risk Indicators (KRIs). Analyze and validate reported KRI results and ensure that identified control improvements are reflected in business risk registers.
• Analyze, reconcile, and validate operational loss data. Monitor progress and validate closure of remedial action plans to prevent recurrence.
• Coordinate and track remedial actions arising from RCSAs, risk events, KRIs, and other reviews, ensuring timely updates, validation of closure, and escalation as needed.
• Support implementation of the Operational Risk Management Framework, policies, and initiatives.
• Maintain strong communication with the Head, Operational Risk, and escalate significant risk issues promptly.
• Ensure compliance with the risk management framework in identifying, assessing, controlling, monitoring, and reporting operational risks.
• Support the identification and assessment of sustainability risks, including climate-related financial risks
• Contribute to the integration of ESG risk factors into operational risk assessments, risk registers, and RCSAs.
• Monitor and analyze climate-related operational loss events, escalating systemic issues and contribute to mitigation strategies.
• Aggregate, analyze, and interpret operational risk data (e.g., RCSA outcomes, KRIs, risk events, issues and loss data)
• Develop and maintain dashboards and automated MI reports for key stakeholders, including risk governance forums at both Management and Board level.
• Perform trend and root cause analysis to uncover underlying systemic risk issues and provide actionable insights.
• Provide input into risk appetite monitoring by tracking key metrics and breaches.
• Track and report on key Environmental, Social and Governance (ESG)-related operational risk indicators, including data related to climate events, environmental compliance breaches, and reputational risks.
• Contribute to the development of dashboards or reports related to climate risk exposure and sustainability metrics for risk committees and regulators.
• Advise and guide business units on operational risk management best practices, including risk identification, assessment, and mitigation techniques.
• Collaborate with business units in developing effective risk mitigation plans aligned with the bank's overall risk management strategy.
• Provide subject matter expertise and practical support to ensure adherence to operational risk policies, procedures, and regulatory expectations.
• Conduct awareness and training sessions to embed a strong risk culture throughout the organization.
• Assist in aligning internal practices with regulatory expectations and best practices in ESG and climate risk governance (e.g., BoT Guidelines, NBAA Guidelines, ISSB, TCFD).
• Collaborate with ESG, Sustainability, or Risk Policy teams to strengthen the banks climate resilience and sustainable risk culture.

• In-depth understanding of operational risk principles, practices, and frameworks.
• Good knowledge of end-to-end banking processes, products, and services, including their inherent operational risks.
• Proficiency in risk assessment tools and techniques.
• Knowledge of how to extract, clean, analyze, and interpret operational risk data to generate risk insights and trends.
• Familiarity with regulatory expectations regarding operational risk management.
• Working knowledge of risk systems and tools.
• Understanding of internal control design, testing, and monitoring principles, and how they relate to operational risk.
• Strong analytical and problem-solving skills; ability to interpret complex data and present it in a clear and concise manner.
• Proficiency in Excel, Power BI, or other data visualization tools. Knowledge of SQL, Python, or other data analysis tools is a plus.
• Excellent report writing, presentation, and communication skills.
• High level of attention to detail and commitment to accuracy.
• Ability to work collaboratively and influence cross-functional teams.
• Strong organizational skills with the ability to manage multiple priorities.

• Bachelor's degree in Risk Management, Data Science, Actuarial Science, Statistics, Finance, Accounting, Economics, Information Systems, or a related discipline.
• Master's degree in business studies is an added advantage
• Risk certification(s) is an added advantage.
• At least four (4) years of relevant experience in operational risk, internal audit, enterprise risk management, or risk data analysis within the banking or financial services sector.
• Solid understanding of operational risk frameworks, ESG, RCSAs, KRIs, loss event reporting, governance and assurance reviews.
• Proven experience in data analytics, risk reporting, and use of risk management systems/tools.
• Experience in preparing reports and dashboards for senior management and governance committees.
• Familiarity with regulatory requirements and risk management standards (e.g., Basel II/III).