Zanzibar White Sand Luxury Villas & Spa is a culinary destination that will delight the taste buds of food lovers of all ages. We use local products, sourced directly from our garden, including herbs, fruits, and vegetables, and offer freshly caught seafood daily. We serve healthy and fresh cuisine with an African twist, at the heart of the spice island.

Job summary

To strengthen our management team, we are recruiting an experienced and passionate Accommodation Manager, dedicated to service excellence.

Key responsibilities

• Oversee the front office, concierge, housekeeping, porter, and butler departments.
• Ensure outstanding, personalized guest service throughout the entire stay.
• Lead, train, and motivate the accommodation team, approximately 20 team members.
• Uphold 5-star service standards and ensure full compliance with international hospitality norms and Relais & Chateaux commitments.
• Work closely with the General Manager and other department heads, including F&B, spa, sales, etc.
• Manage departmental budgets and drive performance metrics, including occupancy, guest satisfaction, and cost control.
• Handle guest complaints or sensitive issues with professionalism and discretion.

Qualifications

Profile

• Degree in hospitality management, luxury tourism, or a related field, including BTS, Bachelor, MBA.
• At least 5 years of experience in a similar position within a luxury hotel or international 5-star property.
• Strong leadership, organizational, and interpersonal skills.
• Fluency in English, spoken and written, is mandatory. French is a plus.
• Soft Skills: Excellent organizational skills, attention to detail, good communication skills, and the ability to work with multiple departments to achieve goals.
• Proficient in hotel management systems, such as PMS, etc.
• Impeccable presentation, a sense of discretion, and a strong service ethic.
• International experience – experience in Africa is a plus.

What we offer

• An exceptional working environment in the heart of Zanzibar.
• A dynamic, multicultural team and a hotel driven by excellence.
• A competitive expat package including accommodation, meals, annual flights, and health insurance.
• Career development opportunities.

• Oversee the front office, concierge, housekeeping, porter, and butler departments.
• Ensure outstanding, personalized guest service throughout the entire stay.
• Lead, train, and motivate the accommodation team, approximately 20 team members.
• Uphold 5-star service standards and ensure full compliance with international hospitality norms and Relais & Chateaux commitments.
• Work closely with the General Manager and other department heads, including F&B, spa, sales, etc.
• Manage departmental budgets and drive performance metrics, including occupancy, guest satisfaction, and cost control.
• Handle guest complaints or sensitive issues with professionalism and discretion.

• Strong leadership, organizational, and interpersonal skills.
• Excellent organizational skills, attention to detail, good communication skills, and the ability to work with multiple departments to achieve goals.
• Proficient in hotel management systems, such as PMS, etc.
• Impeccable presentation, a sense of discretion, and a strong service ethic.

• Degree in hospitality management, luxury tourism, or a related field, including BTS, Bachelor, MBA.
• At least 5 years of experience in a similar position within a luxury hotel or international 5-star property.
• Fluency in English, spoken and written, is mandatory. French is a plus.
• International experience – experience in Africa is a plus.