Vacancy title:
Contact agents/Customer Service

Jobs at:
Tanzania Electricity Supply Company (TANESCO)

Deadline of this Job:
17th October 2018

Duty Station:
Tanzania

Summary
Date Posted: 8th October 2018 , Base Salary: Not Disclosed , Employment Type: Full-Time

JOB DETAILS:

SPECIFIC ATTRIBUTES FOR THE POSITIONS TO BE FILLED:
All Candidates must:

• Demonstrate impeccable performance track record:
  
• Demonstrate highest degree integrity, credibility, and character;
  
• Possess excellent communication and interpersonal skills:
  
• Be self-driven, motivated and capable of working with minimal supervision;
  
• Organizing, Planning and Problem solving skills;
  
• Good team player:
  
• Good customer care;
  
• Creative, innovative and team Working, skills;
  
• Ability to interact professionally with external and internal customers.
  

JOB PURPOSE
To respond timely on customer complaintsfqueries ensure the customer receive prompt and efficient and satisfactory services.

Specific Duties and Responsibilities

• Answerinconiing calls and responds to customer's inquiries via emails, whatsapp or telegram/charts in a timely manner. _
  
• Manage and resolve customer complaints and escalate unresolved, issues to supervtsom
  
• Produce Shift reports on all happenings during shifi hours and record time used to restore/repair/respond to customer com'plains, breakdowns.
  
• Keep records of all conversations and queries in the database (service Delivery Management System (SDM)) in a comprehensible way,
  

Key knowledge, experience and skills, you must possess:

• Certificate or Ordinary Diploma In Business Administration, Marketing, Records Mangement, Mass Communication and Public Relations from registered and recognized institution/University.
  
• Genuine Form IV or VI Academic Secondary certificate,
  
• Compmer knowledge
  
• One year working experience on relevant field, also fresh candidates are encouraged to apply.