Our client, The East African Crude Oil Pipeline (EACOP) is a major midstream development spanning Uganda and Tanzania. It includes the construction and operation of a nearshore Marine Tanks and Terminals (MTT) facility in Tanzania. Once completed, the EACOP Company will operate a 1,443 km electrically heated crude oil export pipeline, transporting crude oil from Kabaale–Hoima in Uganda to the Chongoleani Peninsula near Tanga Port in Tanzania for export to international markets.

The Stakeholder Engagement Coordinator is responsible for planning, coordinating, and supporting stakeholder engagement across the EACOP operational areas in Tanzania. The role ensures transparent communication, effective grievance management, inclusive community participation, and timely stakeholder feedback to support social performance objectives. The position supports engagement activities and relationship management across Zone 2 (Kagera and Geita Regions), Zone 3 (Shinyanga, Tabora, Singida, and Dodoma Regions), and Zone 4 (Manyara and Tanga Regions), ensuring alignment with EACOP policies, local requirements, and applicable international standards.

Responsibilities or duties

• Plan, coordinate, and implement stakeholder engagement activities, including community meetings, consultations, workshops, trainings, dialogues, and awareness sessions.
• Serve as a key liaison between EACOP and local communities, authorities, and other stakeholders, ensuring inclusive participation, particularly for vulnerable groups and indigenous communities.
• Support the implementation and periodic update of the EACOP Stakeholder Engagement Plan (SEP).
• Manage and coordinate community engagement activities, ensuring effective communication and alignment with local languages, cultural practices, and traditions.
• Support the operation of the grievance mechanism by recording, tracking, escalating, and following up complaints through to closure.
• Communicate grievance outcomes to stakeholders in a timely, respectful, and culturally appropriate manner.
• Identify recurring issues and advise management on community concerns, social risks, and mitigation actions.
• Coordinate and support socio-economic development initiatives in areas such as education, health, livelihoods, and community development.
• Work with internal departments to implement surveys, trainings, field visits, public awareness activities, and other stakeholder-focused interventions.
• Monitor field activities, track progress, and provide timely updates on implementation status, risks, and emerging issues.
• Provide day-to-day supervision, guidance, coaching, and support to Village Liaison Officers (VLOs).
• Ensure VLO activities are aligned with project priorities, H3SE requirements, stakeholder engagement standards, and reporting expectations.
• Provide required support to other EACOP teams and their contractors
• Prepare clear reports, meeting minutes, briefs, engagement records, and updates on stakeholder engagement and social performance activities.
• Maintain accurate records of stakeholder feedback, commitments, engagement activities, grievances, and follow-up actions.
• Ensure activities comply with EACOP policies, local regulations, H3SE requirements, and applicable social performance standards.

Accountability

Accountable for the effective coordination, implementation, monitoring, and reporting of stakeholder engagement and social performance activities in assigned operational areas.

Accountable for ensuring stakeholder concerns, grievances, commitments, and engagement outcomes are documented, followed up, and escalated as required.

Qualifications or requirements 

Experience needed

• Minimum of five years’ experience in social performance, stakeholder engagement, community relations, grievance management, or related field-based roles.
• Demonstrated experience working with local communities, diverse cultural groups, vulnerable groups, indigenous people, and local authorities.
• Strong knowledge of stakeholder engagement, grievance management, social performance frameworks, and sustainability standards.
• Excellent communication, facilitation, mediation, reporting, documentation, and organizational skills.
• Demonstrated understanding of the IFC Performance Standards, particularly those related to environmental and social risk management, labour and working conditions, resource efficiency, community health, safety and security, biodiversity conservation, land acquisition and resettlement, Indigenous Peoples, and cultural heritage.
• Ability to work effectively in field environments, manage competing priorities, and engage respectfully with stakeholders at all levels.
• Training in conflict resolution, participatory approaches, social safeguards, or community development is an added advantage.
• Proficiency in English and Kiswahili; understanding of local languages spoken by project-affected communities is an added advantage

• Plan, coordinate, and implement stakeholder engagement activities, including community meetings, consultations, workshops, trainings, dialogues, and awareness sessions.
• Serve as a key liaison between EACOP and local communities, authorities, and other stakeholders, ensuring inclusive participation, particularly for vulnerable groups and indigenous communities.
• Support the implementation and periodic update of the EACOP Stakeholder Engagement Plan (SEP).
• Manage and coordinate community engagement activities, ensuring effective communication and alignment with local languages, cultural practices, and traditions.
• Support the operation of the grievance mechanism by recording, tracking, escalating, and following up complaints through to closure.
• Communicate grievance outcomes to stakeholders in a timely, respectful, and culturally appropriate manner.
• Identify recurring issues and advise management on community concerns, social risks, and mitigation actions.
• Coordinate and support socio-economic development initiatives in areas such as education, health, livelihoods, and community development.
• Work with internal departments to implement surveys, trainings, field visits, public awareness activities, and other stakeholder-focused interventions.
• Monitor field activities, track progress, and provide timely updates on implementation status, risks, and emerging issues.
• Provide day-to-day supervision, guidance, coaching, and support to Village Liaison Officers (VLOs).
• Ensure VLO activities are aligned with project priorities, H3SE requirements, stakeholder engagement standards, and reporting expectations.
• Provide required support to other EACOP teams and their contractors
• Prepare clear reports, meeting minutes, briefs, engagement records, and updates on stakeholder engagement and social performance activities.
• Maintain accurate records of stakeholder feedback, commitments, engagement activities, grievances, and follow-up actions.
• Ensure activities comply with EACOP policies, local regulations, H3SE requirements, and applicable social performance standards.

• Excellent communication, facilitation, mediation, reporting, documentation, and organizational skills.
• Demonstrated understanding of the IFC Performance Standards, particularly those related to environmental and social risk management, labour and working conditions, resource efficiency, community health, safety and security, biodiversity conservation, land acquisition and resettlement, Indigenous Peoples, and cultural heritage.
• Proficiency in English and Kiswahili; understanding of local languages spoken by project-affected communities is an added advantage

• Bachelor’s degree in social sciences, Community Development, Communications, or a related discipline.
• Minimum of five years’ experience in social performance, stakeholder engagement, community relations, grievance management, or related field-based roles.
• Demonstrated experience working with local communities, diverse cultural groups, vulnerable groups, indigenous people, and local authorities.
• Strong knowledge of stakeholder engagement, grievance management, social performance frameworks, and sustainability standards.
• Ability to work effectively in field environments, manage competing priorities, and engage respectfully with stakeholders at all levels.
• Training in conflict resolution, participatory approaches, social safeguards, or community development is an added advantage.