Why Airtel Africa?

At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you.

We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.

By choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.

Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.

Responsibilities

• RA Compliance Universe adherence
• Maintain high levels of compliance above 99% for GSM
• Implement Revenue Assurance SOPs & RA Manuals to cover emerging risks and better management of existing risks
• Increase Revenue by minimizing Revenue Leakage
• Detect and plug revenue leakages
• Identify missed revenue opportunities
• Continuous review of service paths and revenue paths and contribute to evolve RA control environment to cover emerging risks and minimize the existing leakages
• Data analytics and insights generation
• Use various DBMS for data mining, analysis and reporting
• Track key revenue and subscriber KPIs for trends or declines
• Monitor product performance and generate strategic insight
• Institutionalize Best Practices & Leverage Group Synergies
• Implement Group wide initiatives
• Support Project management teams for major system launches to do comprehensive risk analysis and ensure First Time Right
• Build knowledge base and key learning’s, maintain standards UAT templates and already implemented processes for compliance
• Ensure First Time Right implementation of new products
• Liaise with CFT to understand the complete architecture, end to end service path and revenue path, and perform UAT cases
• Highlight to business the emerging risks
• Issue Closure
• Close loop with CFT for fast closure of issues
• Escalate appropriately when required through proper hierarchy
• Take ownership to get issues closed
• SQL and Reporting
• Provide weekly/monthly reports in a timely manner as required by business and Group RAFM
• Report on all revenue loss incidents to management
• Comprehend business logic and use of SQL guidelines and procedures for accurate data generation/mining
• Prepare timely management & regulatory reports highlighting performance against set business KPIs
• Apply SQL best practices for precise data extraction
• Internal Audit Score
• Ensure adherence to audit requirements and address findings proactively
• Should strictly be satisfactory or above

Qualifications

• Educational Qualifications & Functional / Technical Skills
• Graduate: ICT Degree
• Relevant Experience (Type of experience and minimum number of years)
• 1-2 years in Telecom, ICT or Billing Assurance
• Skill & Knowledge of SQL is a MUST
• Other requirements (Behavioural etc.)
• Ability to communicate effectively using both verbal and written communication channels
• Understanding of relational database structures, data manipulation and data extraction methodologies
• Understanding of charging principles, tariffs model interconnect and roaming billing processes
• Ability to work within a team of professionals, guiding and coordinating towards achieving common objectives as well as organize and facilitate brainstorming sessions
• Ability to see the ‘big picture’ and adapt accordingly
• Good appreciation of project management methodology, principles and best practices
• Ability to review financial results of a telco operation

• RA Compliance Universe adherence
• Maintain high levels of compliance above 99% for GSM
• Implement Revenue Assurance SOPs & RA Manuals to cover emerging risks and better management of existing risks
• Increase Revenue by minimizing Revenue Leakage
• Detect and plug revenue leakages
• Identify missed revenue opportunities
• Continuous review of service paths and revenue paths and contribute to evolve RA control environment to cover emerging risks and minimize the existing leakages
• Data analytics and insights generation
• Use various DBMS for data mining, analysis and reporting
• Track key revenue and subscriber KPIs for trends or declines
• Monitor product performance and generate strategic insight
• Institutionalize Best Practices & Leverage Group Synergies
• Implement Group wide initiatives
• Support Project management teams for major system launches to do comprehensive risk analysis and ensure First Time Right
• Build knowledge base and key learning’s, maintain standards UAT templates and already implemented processes for compliance
• Ensure First Time Right implementation of new products
• Liaise with CFT to understand the complete architecture, end to end service path and revenue path, and perform UAT cases
• Highlight to business the emerging risks
• Issue Closure
• Close loop with CFT for fast closure of issues
• Escalate appropriately when required through proper hierarchy
• Take ownership to get issues closed
• SQL and Reporting
• Provide weekly/monthly reports in a timely manner as required by business and Group RAFM
• Report on all revenue loss incidents to management
• Comprehend business logic and use of SQL guidelines and procedures for accurate data generation/mining
• Prepare timely management & regulatory reports highlighting performance against set business KPIs
• Apply SQL best practices for precise data extraction
• Internal Audit Score
• Ensure adherence to audit requirements and address findings proactively
• Should strictly be satisfactory or above

• SQL
• Data mining
• Data analysis
• Reporting
• Relational database structures
• Data manipulation
• Data extraction methodologies
• Charging principles
• Tariffs model
• Interconnect billing processes
• Roaming billing processes
• Project management methodology
• Financial results review

• Graduate: ICT Degree
• 1-2 years in Telecom, ICT or Billing Assurance
• Skill & Knowledge of SQL is a MUST
• Ability to communicate effectively using both verbal and written communication channels
• Understanding of relational database structures, data manipulation and data extraction methodologies
• Understanding of charging principles, tariffs model interconnect and roaming billing processes
• Ability to work within a team of professionals, guiding and coordinating towards achieving common objectives as well as organize and facilitate brainstorming sessions
• Ability to see the ‘big picture’ and adapt accordingly
• Good appreciation of project management methodology, principles and best practices
• Ability to review financial results of a telco operation