Background

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Job Purpose

The relationship officer (Individual lending) is responsible for promoting VFT Individual loans, Savings, and Insurance products to potential customers, screening them against the eligibility criteria, assessing the loan, and recommending to the credit committee. The position holder also recruits customers not less than agreed targets while ensuring that the portfolio quality is below the acceptable level at all times.

Responsibilities

Part A: Banking Activities: (Sales of Saving and Insurance Products)

Relationship Officer is accountable for driving the sale and promotion of savings and insurance products to both existing and prospective clients. Key duties include:

• Product Promotion & Cross-Selling: Actively promote VFT’s insurance (both life, motor, hospi-cash etc.) and savings products alongside loan offerings to provide comprehensive financial solutions to customers.
• Needs-Based Selling: Identify client financial needs and match them with appropriate savings and insurance products.
• Client Education: Educate customers on benefits, features, and terms of insurance and savings products to support informed decision-making.
• Sales Targets: Achieve monthly/quarterly targets for insurance and savings product sales as set by branch or business center management.
• Documentation & Compliance: Ensure all insurance and savings product sales are properly documented and comply with internal policies and external regulations.
• Claims Handling: Support clients through the insurance claims process, acting as a liaison between the client and insurance officer/manager.
• Intermediary Role: Take ownership of the end-to-end process of risk placement and claims management for life and non-life insurance through the bank.
• Customer Retention: Engage with clients regularly to encourage sustained use of savings products and renewal of insurance policies.
• Takes responsibility as an insurance intermediary for both life and non-life incurred and reported claims with the end-to-end claims processes.
• Arranges competitive placement of insurance covers through insurers on the Bank’s Bancassurance panel.
• Complies with VFT Bancassurance Policy, Manual and all availed Bank manuals that directly or indirectly support the Bancassurance function.

PART B: Lending Activities

• Markets VFT- MFB LIMITED Individual loan products, finds Individual loan clients in designated areas of operation.
• Screen potential clients according to the loan products' eligibility criteria.
• Orient Clients on VFT- MFB LIMITEDs’ product and process as per the set policies and loan documentation required.
• Conducting Business and Home verification to establish creditworthiness and verification of collateral.
• Conducts cash flow analysis, credit assessment and collateral assessment to determine the client’s creditworthiness and character assessment.
• Open and maintain clients’ files and ensure that all required information is filed according to the laid-down policies.
• Guide the clients on filling and completing loan application forms, ensuring that the forms are properly filled and affixed with clients’ photos as required and that clients read and understand every loan form before filling.
• Compile the loan document to a loan file with all required documents as per the credit policy and product book and present the loan file to the branch/Business center credit committee also participate in credit committee as per the credit Manual.
• Conduct verification of document submitted by the clients to check its authenticity.
• Coordinate with client and BCM/SPV on the completion of the Notice of deposit or Mortgage for clients who are required as per the credit policy.
• Responsible in ensuring that repayment of loans is done as per the agreed schedules and enforce zero tolerance policy to clients on loan repayment
• Immediate and close follows up on all delinquent loans to ensure on time repayment and file in CRM the delinquency procedure undertaken in compliant to credit Manual.
• Plans & initiates promotional measures within target market of the Branch/Business center
• Monitor the assigned targets and Ensures the monthly targets are met at all times.
• Attend Individual loan customers visiting the office and as well as customer complain and other customer care related issues.
• Ensures timely submission to Branch/business center Manager/ RO supervisor daily and weekly reports.
• Provide feedback to branch/business center staff of strategic issues, business matters and changes.
• Reports unethical behavior around him to the audit and investigator.

Regulatory & Business Conduct

Display exemplary conduct and live by the VFT’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across VFT MFB. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Take personal responsibility to achieve the outcomes set out in the Bank’s Conduct Principles with respect to assigned names: Fair Outcomes for Clients; Effective Operation of Financial Markets; Financial Crime Prevention; Adherence to safeguarding guideline and adherence to consumer protection regulation. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

• Product Promotion & Cross-Selling: Actively promote VFT’s insurance (both life, motor, hospi-cash etc.) and savings products alongside loan offerings to provide comprehensive financial solutions to customers.
• Needs-Based Selling: Identify client financial needs and match them with appropriate savings and insurance products.
• Client Education: Educate customers on benefits, features, and terms of insurance and savings products to support informed decision-making.
• Sales Targets: Achieve monthly/quarterly targets for insurance and savings product sales as set by branch or business center management.
• Documentation & Compliance: Ensure all insurance and savings product sales are properly documented and comply with internal policies and external regulations.
• Claims Handling: Support clients through the insurance claims process, acting as a liaison between the client and insurance officer/manager.
• Intermediary Role: Take ownership of the end-to-end process of risk placement and claims management for life and non-life insurance through the bank.
• Customer Retention: Engage with clients regularly to encourage sustained use of savings products and renewal of insurance policies.
• Takes responsibility as an insurance intermediary for both life and non-life incurred and reported claims with the end-to-end claims processes.
• Arranges competitive placement of insurance covers through insurers on the Bank’s Bancassurance panel.
• Complies with VFT Bancassurance Policy, Manual and all availed Bank manuals that directly or indirectly support the Bancassurance function.
• Markets VFT- MFB LIMITED Individual loan products, finds Individual loan clients in designated areas of operation.
• Screen potential clients according to the loan products' eligibility criteria.
• Orient Clients on VFT- MFB LIMITEDs’ product and process as per the set policies and loan documentation required.
• Conducting Business and Home verification to establish creditworthiness and verification of collateral.
• Conducts cash flow analysis, credit assessment and collateral assessment to determine the client’s creditworthiness and character assessment.
• Open and maintain clients’ files and ensure that all required information is filed according to the laid-down policies.
• Guide the clients on filling and completing loan application forms, ensuring that the forms are properly filled and affixed with clients’ photos as required and that clients read and understand every loan form before filling.
• Compile the loan document to a loan file with all required documents as per the credit policy and product book and present the loan file to the branch/Business center credit committee also participate in credit committee as per the credit Manual.
• Conduct verification of document submitted by the clients to check its authenticity.
• Coordinate with client and BCM/SPV on the completion of the Notice of deposit or Mortgage for clients who are required as per the credit policy.
• Responsible in ensuring that repayment of loans is done as per the agreed schedules and enforce zero tolerance policy to clients on loan repayment
• Immediate and close follows up on all delinquent loans to ensure on time repayment and file in CRM the delinquency procedure undertaken in compliant to credit Manual.
• Plans & initiates promotional measures within target market of the Branch/Business center
• Monitor the assigned targets and Ensures the monthly targets are met at all times.
• Attend Individual loan customers visiting the office and as well as customer complain and other customer care related issues.
• Ensures timely submission to Branch/business center Manager/ RO supervisor daily and weekly reports.
• Provide feedback to branch/business center staff of strategic issues, business matters and changes.
• Reports unethical behavior around him to the audit and investigator.
• Display exemplary conduct and live by the VFT’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across VFT MFB. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Take personal responsibility to achieve the outcomes set out in the Bank’s Conduct Principles with respect to assigned names: Fair Outcomes for Clients; Effective Operation of Financial Markets; Financial Crime Prevention; Adherence to safeguarding guideline and adherence to consumer protection regulation. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.