About the role:

We are looking for a team member to join our Risk department as a Regional Collections Manager. The Employee will drive the efforts and processes related to the collection of our PAYG products in the field. They will also give advice and suggestions on how to improve customer payments and satisfaction while ensuring that the company meets end-users' expectations.

What you would be expected to do:

• Work on regional portfolio and repayment trends and lay down daily, weekly, and monthly strategies to drive better collection rates from delinquent customers.
• Verify the quality of sales and gather diverse insights from various areas, thereby improving strategic direction to mitigate issues of disabled lamps and repayments.
• Provide weekly updates to sales and risk management teams on the on-field interventions, results, and customer insights.
• Designing, piloting, and operationalising collection processes necessary for ensuring better repayments and customer satisfaction.
• Working with Area Business Managers and Energy Officers to repossess products from delinquent customers in cases where direct intervention is required.
• Reporting any cases of product tampering observed in the field through the process and mechanism established by the Risk team.
• Facilitating reporting and actions to be taken against those perpetrating fraudulent practices in the field, such as product tampering, misinformed sales done by Energy Officers, etc., as per the processes laid out by the Risk function.
• Training Agents (Energy Officers) on dealing with repossessions and difficult customer collection issues.
• Driving operating rhythm to follow up with Agents (Energy Officers) to ensure they are completing their collection calls and repossession tasks on time.
• Recruiting cash collection centres and setting up for the key collection area.

You might be a strong candidate if you have

• A bachelor's degree in Business Administration, Finance, Risk Management, or a related field, with certifications in credit management or risk analysis as a plus.
• At least 3-5 years of experience in collections, credit risk management, or field operations, preferably in a regional or multi-location setup.
• Strong analytical, communication, and problem-solving skills to devise strategies, report insights, and handle field challenges effectively.
• Proven ability to lead teams, train agents, and collaborate with stakeholders to improve repayment rates and mitigate risks.
• Experience in designing and implementing collection processes, with familiarity in CRM systems and data analysis tools.
• Customer-focused with the ability to handle difficult situations like repossessions, fraud, and delinquent accounts.
• Willingness to travel extensively and work in dynamic environments with strong ethical standards and adaptability.

What we offer:

• A platform for professional growth in a rapidly expanding, high-impact sector.
• Immerse in a collaborative culture, energised by employees of Sun King who are collectively motivated by fostering a transformative, sustainable venture.
• A genuinely global environment: Engage and learn alongside a diverse group from varied geographies and backgrounds.
• Tailored learning pathways through the Sun King Centre for Leadership to elevate your leadership and managerial capabilities.

• Work on regional portfolio and repayment trends and lay down daily, weekly, and monthly strategies to drive better collection rates from delinquent customers.
• Verify the quality of sales and gather diverse insights from various areas, thereby improving strategic direction to mitigate issues of disabled lamps and repayments.
• Provide weekly updates to sales and risk management teams on the on-field interventions, results, and customer insights.
• Designing, piloting, and operationalising collection processes necessary for ensuring better repayments and customer satisfaction.
• Working with Area Business Managers and Energy Officers to repossess products from delinquent customers in cases where direct intervention is required.
• Reporting any cases of product tampering observed in the field through the process and mechanism established by the Risk team.
• Facilitating reporting and actions to be taken against those perpetrating fraudulent practices in the field, such as product tampering, misinformed sales done by Energy Officers, etc., as per the processes laid out by the Risk function.
• Training Agents (Energy Officers) on dealing with repossessions and difficult customer collection issues.
• Driving operating rhythm to follow up with Agents (Energy Officers) to ensure they are completing their collection calls and repossession tasks on time.
• Recruiting cash collection centres and setting up for the key collection area.

• Strong analytical skills
• Communication skills
• Problem-solving skills
• Leadership skills
• Training skills
• Collaboration skills
• Experience in designing and implementing collection processes
• Familiarity in CRM systems
• Data analysis tools
• Customer-focused approach
• Ability to handle difficult situations
• Willingness to travel extensively
• Adaptability
• Strong ethical standards

• Bachelor's degree in Business Administration, Finance, Risk Management, or a related field
• Certifications in credit management or risk analysis (as a plus)