Background

We are scaling fast — and we need trainers who can create confident, disciplined, high-performing field teams. As Product Trainer, you will be the engine behind quality onboarding and strong execution.

Why Join Now?

• Help shape training standards from scratch.
• Direct influence on sales quality and repayment performance.
• Growth into regional or national training leadership as we scale.
• Attractive performance incentives.

Responsibilities

• Train Loan Officers, dealers, and promoters/agents on product, process, and systems.
• Develop structured onboarding programs and refresher training schedules.
• Ensure full mastery of CRM and loan systems, including compliance and data quality requirements.
• Identify performance gaps and coach teams to improve conversion and onboarding quality.

Qualifications

• Proven experience as a trainer in fintech, telco, PAYGO, retail, or device financing environments.
• Strong facilitation and communication skills (English & Swahili).
• Experience training teams on apps, digital tools, or field sales processes.
• Energetic, structured, and field-ready — comfortable traveling and working closely with teams on the ground.

• Train Loan Officers, dealers, and promoters/agents on product, process, and systems.
• Develop structured onboarding programs and refresher training schedules.
• Ensure full mastery of CRM and loan systems, including compliance and data quality requirements.
• Identify performance gaps and coach teams to improve conversion and onboarding quality.

• Facilitation
• Communication (English & Swahili)
• Training on apps, digital tools, or field sales processes
• Field-ready
• Travel

• Proven experience as a trainer in fintech, telco, PAYGO, retail, or device financing environments.
• Strong facilitation and communication skills (English & Swahili).
• Experience training teams on apps, digital tools, or field sales processes.
• Energetic, structured, and field-ready — comfortable traveling and working closely with teams on the ground.