Company: Mixx by Yas

Position: Observability/Platform SRE Specialist

QUALIFICATIONS & EXPERIENCE

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, Telecommunications, or a related field.
• Relevant SRE, DevOps, Cloud, Kubernetes, or ITIL certifications are an added advantage.
• Minimum of 5-8 years' experience in SRE, DevOps, Observability, Infrastructure, or Platform Operations within a high-availability environment.

CORE RESPONSIBILITIES

• Own and govern the observability platform, including Grafana dashboards, alerts, thresholds, and monitoring standards.
• Manage and optimize Prometheus alerting, ensuring effective monitoring, accurate thresholds, and reduced alert noise.
• Maintain end-to-end monitoring coverage, ensuring all production services are monitored and gaps are tracked and resolved.
• Manage the ServiceNow incident taxonomy, keeping classifications aligned with services and operational needs.
• Lead monitoring onboarding for new services and countries, including metrics, dashboards, alerts, and readiness validation.
• Ensure monitoring continuity during platform changes and migrations, providing observability sign-off where required.
• Analyze recurring incidents and trends, identifying whether issues are operational or platform-related.
• Partner with Engineering and Product teams, providing technical insights, evidence, and recommendations for issue resolution.
• Validate service restoration after deployments and incidents before operational closure.
• Track and report platform gaps and improvement actions, ensuring ownership and timely resolution.
• Conduct regular observability health audits, reviewing alert quality, coverage, taxonomy usage, and improvement opportunities.

CORE COMPETENCIES

• Expertise in Prometheus, Grafana, alerting, and service monitoring.
• Strong capability in log analysis, troubleshooting, and incident management.
• Knowledge of Linux, Docker, Kubernetes, and platform reliability.
• Experience with Git/GitOps, Python, Bash scripting, and automation.
• Understanding of SLOs, SLAs, reliability improvement, and alert optimization.
• Ability to identify risks, monitoring gaps, and drive continuous improvement.
• Ability to influence, collaborate, and communicate effectively across technical and business teams.

• Own and govern the observability platform, including Grafana dashboards, alerts, thresholds, and monitoring standards.
• Manage and optimize Prometheus alerting, ensuring effective monitoring, accurate thresholds, and reduced alert noise.
• Maintain end-to-end monitoring coverage, ensuring all production services are monitored and gaps are tracked and resolved.
• Manage the ServiceNow incident taxonomy, keeping classifications aligned with services and operational needs.
• Lead monitoring onboarding for new services and countries, including metrics, dashboards, alerts, and readiness validation.
• Ensure monitoring continuity during platform changes and migrations, providing observability sign-off where required.
• Analyze recurring incidents and trends, identifying whether issues are operational or platform-related.
• Partner with Engineering and Product teams, providing technical insights, evidence, and recommendations for issue resolution.
• Validate service restoration after deployments and incidents before operational closure.
• Track and report platform gaps and improvement actions, ensuring ownership and timely resolution.
• Conduct regular observability health audits, reviewing alert quality, coverage, taxonomy usage, and improvement opportunities.

• Prometheus
• Grafana
• Alerting
• Service Monitoring
• Log Analysis
• Troubleshooting
• Incident Management
• Linux
• Docker
• Kubernetes
• Platform Reliability
• Git/GitOps
• Python
• Bash Scripting
• Automation
• SLOs
• SLAs
• Reliability Improvement
• Alert Optimization

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, Telecommunications, or a related field.
• Relevant SRE, DevOps, Cloud, Kubernetes, or ITIL certifications are an added advantage.