Job Detail

Location:

Dar es Salaam, Tanzania

Company:

MOHAMMED ENTERPRISES TANZANIA LTD

Type:

Full Time / Permanent

Career Level:

Mid-Career Professional

Positions:

1

Experience:

1 - 3 Years

Education:

Bachelors

Profession:

IT (Hardware / Networking)

Industry:

Fast Moving Consumer Goods (FMCG)

Remuneration (Net):

TZS

Job Description

• Provide Level 1 & Level 2 Helpdesk support with primary focus on network-related issues
• Troubleshoot LAN, Wi-Fi, and user connectivity problems (IP, DNS, DHCP, gateway issues)
• Configure and support network devices such as switches, access points, and basic router settings
• Monitor network availability and performance and report abnormalities
• Coordinate with ISP for link issues, downtime, and restoration follow-up
• Support branch connectivity and basic VPN user troubleshooting
• Perform network cabling checks, patching, and physical connectivity troubleshooting
• Install and configure network printers, biometric devices, and other IP-based equipment
• Maintain network asset inventory, IP address records, and port allocation documentation
• Perform OS installation, patching, antivirus, and endpoint network compliance checks
• Monitor backup status and ensure systems are connected to network backup locations
• Log, track, and close Helpdesk tickets with proper technical documentation and escalation where required
• Provide support for any additional network or IT operational tasks assigned by IT Management to ensure stable and uninterrupted connectivity.

Skills Required

Spreadsheets (e.g. Excel, Google Sheets, etc)Word Processing and Desktop Publishing Tools (MS Office, Google Docs, etc)Presentation Tools (e.g. Google Slides, Power Point, etc)

• Provide Level 1 & Level 2 Helpdesk support with primary focus on network-related issues
• Troubleshoot LAN, Wi-Fi, and user connectivity problems (IP, DNS, DHCP, gateway issues)
• Configure and support network devices such as switches, access points, and basic router settings
• Monitor network availability and performance and report abnormalities
• Coordinate with ISP for link issues, downtime, and restoration follow-up
• Support branch connectivity and basic VPN user troubleshooting
• Perform network cabling checks, patching, and physical connectivity troubleshooting
• Install and configure network printers, biometric devices, and other IP-based equipment
• Maintain network asset inventory, IP address records, and port allocation documentation
• Perform OS installation, patching, antivirus, and endpoint network compliance checks
• Monitor backup status and ensure systems are connected to network backup locations
• Log, track, and close Helpdesk tickets with proper technical documentation and escalation where required
• Provide support for any additional network or IT operational tasks assigned by IT Management to ensure stable and uninterrupted connectivity.

• Spreadsheets (e.g. Excel, Google Sheets, etc)
• Word Processing and Desktop Publishing Tools (MS Office, Google Docs, etc)
• Presentation Tools (e.g. Google Slides, Power Point, etc)

• Bachelors