Mixx is hiring

Key Account Manager – Merchant Payments

Qualifications and experience

Bachelor’s degree in business administration, Marketing, Finance, Economics, or a related field.

2–4 years’ experience in merchant acquiring, key account management, sales, or customer relationship roles.

Location

Dar Es Salaam

Core responsibilities

• Lead acquisition of high-value merchants in priority sectors (HORECA, supermarkets, FMCG, fuel stations)based on ticket size, transaction frequency, and growth potential.
• Drive value-based sales of integrated solutions (LKS, API, Web Portal, Merchant App) to increase wallet share and ecosystem adoption.
• Execute sector-focused market attacks by coordinating field teams and freelancers to dominate high-potential commercial zones.
• Ensure accurate merchant onboarding, including configuration, pricing, settlement processes, and branding compliance.
• Manage and grow a portfolio of high-value merchants, owning TPV, revenue yield, activity levels, transaction frequency, and ticket size growth.
• Build strong merchant relationships, act as the primary contact, resolve issues within 12 hours, and prevent competitive churn.
• Monitor merchant performance using data insights, identify at-risk accounts early, and implement retention and recovery actions.
• Conduct regular merchant engagement visits, training, and ensure consistent Lipa Kwa Simu usage across all relevant touchpoints.
• Collaborate with Product, Technical, Operations, and Support teams to resolve Tier-1 merchant issues and improve service delivery.
• Identify dormant high-value merchants, conduct root cause analysis, implement targeted recovery initiatives, incentives, and ensure sustained reactivation.
• Maintain accurate merchant records, dashboards, visit logs, and report KPIs including TPV, transaction frequency, retention, churn, reactivation, and product adoption.
• Provide market intelligence on competitors, merchant needs, sector trends, process gaps, and recommend improvements to enhance merchant experience, retention, and revenue growth.

Core Comptencies

• Strong commercial acumen with a revenue-ownership mindset
• Excellent relationship management and negotiation skills
• Analytical thinking with ability to translate data into action
• Structured problem-solving and issue resolution capability
• Ability to operate in a target-driven, high-accountability environment
• Cross-functional collaboration and stakeholder management
• High level of ownership, discipline, and execution rigor

• Lead acquisition of high-value merchants in priority sectors (HORECA, supermarkets, FMCG, fuel stations)based on ticket size, transaction frequency, and growth potential.
• Drive value-based sales of integrated solutions (LKS, API, Web Portal, Merchant App) to increase wallet share and ecosystem adoption.
• Execute sector-focused market attacks by coordinating field teams and freelancers to dominate high-potential commercial zones.
• Ensure accurate merchant onboarding, including configuration, pricing, settlement processes, and branding compliance.
• Manage and grow a portfolio of high-value merchants, owning TPV, revenue yield, activity levels, transaction frequency, and ticket size growth.
• Build strong merchant relationships, act as the primary contact, resolve issues within 12 hours, and prevent competitive churn.
• Monitor merchant performance using data insights, identify at-risk accounts early, and implement retention and recovery actions.
• Conduct regular merchant engagement visits, training, and ensure consistent Lipa Kwa Simu usage across all relevant touchpoints.
• Collaborate with Product, Technical, Operations, and Support teams to resolve Tier-1 merchant issues and improve service delivery.
• Identify dormant high-value merchants, conduct root cause analysis, implement targeted recovery initiatives, incentives, and ensure sustained reactivation.
• Maintain accurate merchant records, dashboards, visit logs, and report KPIs including TPV, transaction frequency, retention, churn, reactivation, and product adoption.
• Provide market intelligence on competitors, merchant needs, sector trends, process gaps, and recommend improvements to enhance merchant experience, retention, and revenue growth.

• Strong commercial acumen with a revenue-ownership mindset
• Excellent relationship management and negotiation skills
• Analytical thinking with ability to translate data into action
• Structured problem-solving and issue resolution capability
• Ability to operate in a target-driven, high-accountability environment
• Cross-functional collaboration and stakeholder management
• High level of ownership, discipline, and execution rigor

• Bachelor’s degree in business administration, Marketing, Finance, Economics, or a related field.
• 2–4 years’ experience in merchant acquiring, key account management, sales, or customer relationship roles.