Job Purpose

The Integration Specialist will be responsible for the day-to-day operations, monitoring, support, and optimization of the WSO2 integration platform within the Bank.

The role ensures reliable and secure system integrations across different systems, supporting critical business services and the overall operations of the business.

Principal Responsibilities

Integration Platform Monitoring and Support

• Monitor WSO2 components, including:
  • Enterprise Integrator
  • API Manager
  • Micro Integrator
  • API Gateway
• Ensure high availability of integration services and APIs.
• Track message flows, service health, and system performance.
• Proactively identify and resolve integration bottlenecks and failures.

Incident and Problem Management

• Manage incidents, service requests, and problem tickets related to ESB operations.
• Perform root cause analysis and implement permanent fixes.
• Ensure adherence to SLAs and timely resolution of issues.

Collaboration and Vendor Coordination

• Work closely with internal teams, including:
  • Applications teams
  • Infrastructure teams
  • Network teams
  • Vendors

API Deployment and Configuration

• Support the deployment and configuration of APIs, services, and integrations on WSO2.
• Troubleshoot issues related to mediation logic, routing, and transformations.
• Validate XML and JSON payloads and integration flows.
• Validate adherence to security controls during API implementation and testing, including:
  • OAuth2
  • SSL
  • API security policies
• Assist developers during testing, UAT, and production releases.

System Maintenance and Optimization

• Perform routine system maintenance, backups, and patching.
• Optimize the performance of mediation flows, connectors, and APIs.
• Manage queues, logs, and service endpoints.
• Implement scalability and high-availability configurations.

Documentation and Knowledge Management

• Maintain up-to-date documentation of integrations, APIs, and configurations.
• Develop and maintain standard operating procedures and knowledge base articles.

Qualifications Required

Applicants should possess the following qualifications and experience:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years’ experience in middleware or ESB support, specifically with WSO2.
• Experience working in enterprise environments. Experience in banking, telecom, fintech, or government will be an added advantage.
• Strong hands-on experience with:
  • WSO2 Enterprise Integrator
  • WSO2 Micro Integrator
  • WSO2 API Manager
  • WSO2 API Gateway
• Knowledge of Service-Oriented Architecture and microservices.
• Proficiency in RESTful and SOAP web services.
• Experience with messaging protocols, including:
  • HTTP/S
  • JMS
  • MQ
• Strong knowledge of data formats, including:
  • XML
  • JSON
  • XSLT
• Experience in data mapping and transformation logic.
• Proficiency in Linux or Unix administration.
• Experience with monitoring tools such as ELK Stack, Grafana, or similar platforms.
• Experience with CI/CD tools such as Jenkins, Git, or similar tools.

Certifications

The following certifications are required or considered advantageous:

• WSO2 Certified Developer or Integration Professional.
• ITIL Foundation Certification.
• Cloud certifications such as Azure or AWS will be an advantage.

CRDB Bank Commitment

CRDB Bank is dedicated to upholding sustainability and ESG practices and encourages applications from candidates who share this commitment.

The Bank also promotes an inclusive workplace. Applications from women and individuals with disabilities are strongly encouraged.

• Monitor WSO2 components, including: Enterprise Integrator, API Manager, Micro Integrator, API Gateway
• Ensure high availability of integration services and APIs.
• Track message flows, service health, and system performance.
• Proactively identify and resolve integration bottlenecks and failures.
• Manage incidents, service requests, and problem tickets related to ESB operations.
• Perform root cause analysis and implement permanent fixes.
• Ensure adherence to SLAs and timely resolution of issues.
• Work closely with internal teams, including: Applications teams, Infrastructure teams, Network teams, Vendors
• Support the deployment and configuration of APIs, services, and integrations on WSO2.
• Troubleshoot issues related to mediation logic, routing, and transformations.
• Validate XML and JSON payloads and integration flows.
• Validate adherence to security controls during API implementation and testing, including: OAuth2, SSL, API security policies
• Assist developers during testing, UAT, and production releases.
• Perform routine system maintenance, backups, and patching.
• Optimize the performance of mediation flows, connectors, and APIs.
• Manage queues, logs, and service endpoints.
• Implement scalability and high-availability configurations.
• Maintain up-to-date documentation of integrations, APIs, and configurations.
• Develop and maintain standard operating procedures and knowledge base articles.

• WSO2 Enterprise Integrator
• WSO2 Micro Integrator
• WSO2 API Manager
• WSO2 API Gateway
• Service-Oriented Architecture
• Microservices
• RESTful web services
• SOAP web services
• HTTP/S
• JMS
• MQ
• XML
• JSON
• XSLT
• Data mapping and transformation logic
• Linux or Unix administration
• ELK Stack, Grafana, or similar monitoring tools
• CI/CD tools such as Jenkins, Git, or similar tools

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years’ experience in middleware or ESB support, specifically with WSO2.
• Experience working in enterprise environments. Experience in banking, telecom, fintech, or government will be an added advantage.
• WSO2 Certified Developer or Integration Professional (required or advantageous).
• ITIL Foundation Certification (advantageous).
• Cloud certifications such as Azure or AWS (advantageous).