QUALIFICATIONS

Bachelor’s degree in:

• Information Technology
• Computer Science
• Telecommunications
• Or another technology-related field

EXPERIENCE AND TECHNICAL KNOWLEDGE

3+ years’ experience on server, storage hardware and related components.

Working knowledge of:

• SQL
• MySQL
• Oracle
• MongoDB
• MariaDB

Working knowledge of the above databases will be an added advantage.

CORE RESPONSIBILITIES

Infrastructure Administration: Install, configure, maintain, and optimize servers, virtualization platforms, storage systems, and enterprise applications.

Infrastructure Architecture & Capacity Planning: Design infrastructure solutions, define capacity requirements, and support deployment of new systems and environments.

Security & Access Management: Enforce information security standards, manage system access, and protect infrastructure from unauthorized activities.

Infrastructure Support & Incident Resolution: Troubleshoot infrastructure issues, coordinate resolution efforts, and ensure service availability within agreed SLAs.

Documentation & Compliance Management: Maintain infrastructure documentation, asset inventories, operational procedures, and compliance with IT policies and controls.

Data Center & Operational Excellence: Ensure data rooms and IT installations meet operational, cabling, and industry best-practice standards.

Stakeholder Support & Continuous Improvement: Provide technical expertise, support business initiatives, and drive continuous improvement of infrastructure services.

COMPETENCIES

• Sound technical knowledge across the core supported applications base.
• Good communication and interpersonal skills.
• Team player and high level of integrity.

• Install, configure, maintain, and optimize servers, virtualization platforms, storage systems, and enterprise applications.
• Design infrastructure solutions, define capacity requirements, and support deployment of new systems and environments.
• Enforce information security standards, manage system access, and protect infrastructure from unauthorized activities.
• Troubleshoot infrastructure issues, coordinate resolution efforts, and ensure service availability within agreed SLAs.
• Maintain infrastructure documentation, asset inventories, operational procedures, and compliance with IT policies and controls.
• Ensure data rooms and IT installations meet operational, cabling, and industry best-practice standards.
• Provide technical expertise, support business initiatives, and drive continuous improvement of infrastructure services.

• SQL
• MySQL
• Oracle
• MongoDB
• MariaDB
• Server hardware and related components
• Storage hardware and related components
• Virtualization platforms
• Enterprise applications
• Information security standards
• System access management
• Infrastructure troubleshooting
• Service availability management
• Infrastructure documentation
• Asset inventory management
• Operational procedures
• IT policy compliance
• Data center operations
• Cabling standards
• Communication skills
• Interpersonal skills
• Teamwork
• Integrity

• Bachelor’s degree in Information Technology, Computer Science, Telecommunications, or another technology-related field.
• 3+ years of experience with server, storage hardware, and related components.
• Working knowledge of SQL, MySQL, Oracle, MongoDB, and MariaDB (working knowledge of these databases is an added advantage).
• Sound technical knowledge across core supported applications.
• Good communication and interpersonal skills.
• Ability to be a team player with a high level of integrity.