About CCBRT

Comprehensive Community Based Rehabilitation in Tanzania (CCBRT) aims to be the leading provider of accessible specialized health services in Africa. The organization operates as a healthcare social enterprise and also implements development programmes in the community, especially for vulnerable groups.

CCBRT is committed to preventing lifelong disabilities wherever possible. The organization is also involved in extensive maternal and newborn healthcare activities, including obstetric fistula repairs.

Its Maternity and Newborn Wing serves as a referral centre for high-risk and emergency deliveries in Dar es Salaam and the Eastern Zone of Tanzania.

Job purpose

To strengthen its call center unit, CCBRT is looking for fresh graduates who are dynamic and have a strong interest in call center services.

The selected candidates will provide call center services at CCBRT under the organization’s exposure placement terms and conditions.

The role

As a Call Center Agent, the successful candidate will be responsible for managing CCBRT hotlines and handling calls from customers, patients, ambassadors, and other stakeholders for various purposes.

Key duties and responsibilities include:

• Answering inquiries and questions from customers, patients, and stakeholders.
• Handling complaints professionally and effectively.
• Troubleshooting problems and providing relevant information.
• Identifying customer needs and clarifying information.
• Investigating issues and providing appropriate solutions.
• Following up customer calls where necessary.
• Building sustainable relationships with customers.
• Engaging customers by going the extra mile.
• Supporting the smooth delivery of call center services at CCBRT.

Candidate requirements

Applicants should have the following qualifications, skills, and attributes:

• Degree or Diploma in Marketing, Business Administration, Mass Communication, or any related field.
• Previous experience in a customer support role.
• Strong phone and verbal communication skills.
• High attention to detail.
• Familiarity with Customer Relationship Management systems and practices.
• Computer literacy.
• Customer-focused mindset.
• Ability to adapt to different personality types.
• Flexibility.
• Ability to multitask.
• Proactive attitude.
• Eagerness to learn.

• Answering inquiries and questions from customers, patients, and stakeholders.
• Handling complaints professionally and effectively.
• Troubleshooting problems and providing relevant information.
• Identifying customer needs and clarifying information.
• Investigating issues and providing appropriate solutions.
• Following up customer calls where necessary.
• Building sustainable relationships with customers.
• Engaging customers by going the extra mile.
• Supporting the smooth delivery of call center services at CCBRT.

• Strong phone and verbal communication skills.
• High attention to detail.
• Familiarity with Customer Relationship Management systems and practices.
• Computer literacy.
• Customer-focused mindset.
• Ability to adapt to different personality types.
• Flexibility.
• Ability to multitask.
• Proactive attitude.
• Eagerness to learn.

• Degree or Diploma in Marketing, Business Administration, Mass Communication, or any related field.
• Previous experience in a customer support role.