QUALIFICATIONS

University degree in:

• Computer
• Electrical Engineering
• Computer Engineering
• Telecom Engineering
• Or related areas

MBA or Master’s in Science is an added advantage.

EXPERIENCE

5+ years’ experience in network operations.

Knowledgeable with Network Management Systems for network monitoring.

CORE RESPONSIBILITIES

• B2B Operations Management: Lead and oversee B2B network operations and maintenance to ensure service availability, reliability, and operational excellence.
• Network Performance & Incident Management: Monitor network performance, manage incidents, and drive timely resolution of faults to minimize customer impact.
• Change & Service Assurance: Govern network changes, upgrades, and maintenance activities to ensure service continuity and risk mitigation.
• Vendor & Stakeholder Management: Manage vendors, suppliers, and internal stakeholders to ensure SLA compliance and effective service delivery.
• Operational Governance & Reporting: Deliver operational reports, KPI tracking, risk assessments, and performance reviews to support business decisions.
• Team Leadership & Continuous Improvement: Lead, develop, and coach the operations team while driving process improvements, security compliance, and technology adoption.

COMPETENCIES

• Passionate about digital products and services.
• Proficiency in analytical and reporting tools.
• Passionate about the possibilities and challenges of an increasingly digitally enabled world.
• Strong presentation and communication skills.
• Strategic thinker.

• B2B Operations Management: Lead and oversee B2B network operations and maintenance to ensure service availability, reliability, and operational excellence.
• Network Performance & Incident Management: Monitor network performance, manage incidents, and drive timely resolution of faults to minimize customer impact.
• Change & Service Assurance: Govern network changes, upgrades, and maintenance activities to ensure service continuity and risk mitigation.
• Vendor & Stakeholder Management: Manage vendors, suppliers, and internal stakeholders to ensure SLA compliance and effective service delivery.
• Operational Governance & Reporting: Deliver operational reports, KPI tracking, risk assessments, and performance reviews to support business decisions.
• Team Leadership & Continuous Improvement: Lead, develop, and coach the operations team while driving process improvements, security compliance, and technology adoption.

• Proficiency in analytical and reporting tools.
• Strong presentation and communication skills.
• Strategic thinker.

• University degree in Computer, Electrical Engineering, Computer Engineering, Telecom Engineering, or related areas.
• MBA or Master’s in Science is an added advantage.
• 5+ years’ experience in network operations.
• Knowledgeable with Network Management Systems for network monitoring.