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Application support supervisor

Requirements

Bachelor’s degree or its equivalent in Computer Science, Information Technology, Software Engineering or other related fields

2-3 years experience in application support or IT Operations, Atleast 2 years in Supervisory or team lead role is an added advantage

Core responsibilities

• Lead the daily operations of the Application Support team
• Provide Level 2/3 support for business-critical applications
• Troubleshoot system issues, perform root cause analysis, and implement permanent solutions
• Monitor application performance and ensure high availability and reliability
• Manage regular updates, patches, releases, and application configuration changes.
• Establish and enforce application support procedures and best practices
• Collaborate with business units to understand application needs and improvements
• Maintain up-to-date documentation for application configurations, workflows and procedures
• Ensure applications meet security standards and compliance requirements

Competences

• Strong knowledge of enterprise applications, databases (SQL) and system integrations.
• Familiarity with ITIL frameworks (Incident, Problem and Change Management)
• Proficiency in troubleshooting, scripting and application monitoring tools e.g. SolarWinds and other Dashboards.
• Strong analytical and problem-solving abilities
• Stakeholder management skills.

• Lead the daily operations of the Application Support team
• Provide Level 2/3 support for business-critical applications
• Troubleshoot system issues, perform root cause analysis, and implement permanent solutions
• Monitor application performance and ensure high availability and reliability
• Manage regular updates, patches, releases, and application configuration changes.
• Establish and enforce application support procedures and best practices
• Collaborate with business units to understand application needs and improvements
• Maintain up-to-date documentation for application configurations, workflows and procedures
• Ensure applications meet security standards and compliance requirements

• Strong knowledge of enterprise applications, databases (SQL) and system integrations.
• Familiarity with ITIL frameworks (Incident, Problem and Change Management)
• Proficiency in troubleshooting, scripting and application monitoring tools e.g. SolarWinds and other Dashboards.
• Strong analytical and problem-solving abilities
• Stakeholder management skills.

• Bachelor’s degree or its equivalent in Computer Science, Information Technology, Software Engineering or other related fields