About the job

We are looking for a dynamic Spa Manager to join our team.

About us

Zanzibar White Sand Luxury Villas & Spa is a boutique five-star resort at the forefront of luxury hospitality in Zanzibar.

We are looking for inspired individuals to join our team, who share our passion for excellence and are eager to contribute to creating extraordinary experiences for our guests.

Position

Spa Manager

Job summary

We are seeking an accomplished Spa Manager to lead and elevate our exclusive spa within a luxury resort in Zanzibar, delivering a refined, holistic, and memorable wellness experience.

Job description

Operational management

• Oversee day-to-day SPA operations.
• Ensure smooth operation of service by coordinating with the different teams to deliver a seamless guest experience.
• Oversee inventory control, stock management, and procurement in coordination with the purchasing department.
• Maintain cleanliness, hygiene, and safety standards.
• Ensure guests receive high-quality service, paying attention to detail, personalized service, and prompt responsiveness to guest requests.
• Handle guest complaints and inquiries in a timely and professional manner.
• Develop new concepts that align with guest preferences and market trends.
• Assist in planning and executing special events.
• Coordinate with other departments, including Sales & Marketing, to deliver seamless event experiences.
• Act as a liaison between the GM and the team, ensuring clear communication and implementation of strategies.
• Attend management meetings as required and contribute to broader operational discussions within the hotel.

Team leadership and training

• Recruitment, training, and development of the SPA team to deliver exceptional service.
• Motivate and mentor staff, conducting regular performance reviews to ensure staff growth and alignment with company standards.
• Foster a positive and professional working environment that encourages teamwork and open communication.
• Working towards “excellence” through training ensuring ZWS philosophy and standard compliance.
• Work alongside GM to bring new trends and opportunity for the department.

Financial and revenue growth

• Monitor budgets and controlling costs.
• Analyze financial reports to identify areas for operational improvements and revenue enhancement.
• Participate in pricing strategies and promotions to maximize profitability.
• Come up with incentives, promotions to increase revenue.

Qualifications

• At least 3-5 years of experience in Spa and wellness operations, with prior experience in a luxury hotel or resort setting preferred in similar role.
• Strong knowledge of management practices, including service standards, and guest relations.
• Excellent leadership, interpersonal, and communication skills.
• Ability to manage multiple tasks in a high-pressure environment.
• Strong organizational and financial acumen, with experience in budgeting and cost control.
• Familiarity with MS Office.
• Passion for hospitality and delivering outstanding guest experiences.
• Proactive, detail-oriented, and capable of working independently.
• Ability to adapt to a fast-paced, dynamic environment.
• The position requires flexibility in working hours, including weekends, holidays, and evenings, as per the operational needs of the hotel.

• Oversee day-to-day SPA operations.
• Ensure smooth operation of service by coordinating with the different teams to deliver a seamless guest experience.
• Oversee inventory control, stock management, and procurement in coordination with the purchasing department.
• Maintain cleanliness, hygiene, and safety standards.
• Ensure guests receive high-quality service, paying attention to detail, personalized service, and prompt responsiveness to guest requests.
• Handle guest complaints and inquiries in a timely and professional manner.
• Develop new concepts that align with guest preferences and market trends.
• Assist in planning and executing special events.
• Coordinate with other departments, including Sales & Marketing, to deliver seamless event experiences.
• Act as a liaison between the GM and the team, ensuring clear communication and implementation of strategies.
• Attend management meetings as required and contribute to broader operational discussions within the hotel.
• Recruitment, training, and development of the SPA team to deliver exceptional service.
• Motivate and mentor staff, conducting regular performance reviews to ensure staff growth and alignment with company standards.
• Foster a positive and professional working environment that encourages teamwork and open communication.
• Working towards “excellence” through training ensuring ZWS philosophy and standard compliance.
• Work alongside GM to bring new trends and opportunity for the department.
• Monitor budgets and controlling costs.
• Analyze financial reports to identify areas for operational improvements and revenue enhancement.
• Participate in pricing strategies and promotions to maximize profitability.
• Come up with incentives, promotions to increase revenue.

• Excellent leadership, interpersonal, and communication skills.
• Ability to manage multiple tasks in a high-pressure environment.
• Strong organizational and financial acumen, with experience in budgeting and cost control.
• Familiarity with MS Office.
• Passion for hospitality and delivering outstanding guest experiences.
• Proactive, detail-oriented, and capable of working independently.
• Ability to adapt to a fast-paced, dynamic environment.

• At least 3-5 years of experience in Spa and wellness operations, with prior experience in a luxury hotel or resort setting preferred in similar role.
• Strong knowledge of management practices, including service standards, and guest relations.