Job Summary

CNS Group is hiring a skilled and proactive Senior ICT Officer to support the technology infrastructure behind a fast-paced financial services environment. The successful candidate will take a hands-on role in managing network infrastructure, Core Banking Systems (CBS), servers, cybersecurity, IT support, and technology vendors. This position requires a technically strong professional who can maintain reliable day-to-day ICT operations while strengthening system security, performance, business continuity, and compliance with applicable Bank of Tanzania (BOT) requirements.

Key Responsibilities

• Develop and implement strategic plans to ensure network capacity supports current operations and future business requirements.
• Design, configure, maintain, and troubleshoot LANs, WANs, WLANs, VPNs, and related network infrastructure.
• Establish and maintain reliable IT and digital communication infrastructure, including wireless networks.
• Monitor network performance and ensure timely resolution of connectivity and infrastructure issues.
• Upgrade network hardware and implement firmware updates to maintain security, efficiency, and reliability.
• Coordinate with third-party vendors and service providers to ensure optimal performance of external IT services.
• Install, configure, administer, and maintain the organization’s Core Banking System (CBS).
• Monitor CBS server performance through system logs, activity tracking, and other relevant monitoring tools.
• Manage CBS user accounts, permissions, access rights, and security configurations.
• Diagnose and resolve CBS-related hardware and software issues.
• Implement and document CBS patches, upgrades, and system updates while maintaining system stability and compliance.
• Maintain accurate records of CBS changes, patches received, implementation status, and outcomes.
• Install, configure, and administer Windows and Linux operating systems.
• Manage servers supporting email, printing, backups, cloud-based applications, and other critical business systems.
• Administer Active Directory, Group Policies, user accounts, permissions, and access rights.
• Monitor server and system performance and optimize configurations to improve efficiency and reliability.
• Implement automated and manual backup and restoration procedures for critical systems.
• Ensure the integrity, availability, and security of organizational data and IT systems.
• Implement and maintain IT security solutions, including antivirus and intrusion detection systems.
• Ensure ICT systems comply with company policies and applicable regulatory requirements, including BOT standards.
• Conduct periodic security assessments and disaster recovery drills.
• Monitor developments in cybersecurity, database management, networking, cloud computing, and other relevant technologies.
• Maintain and safeguard ICT documentation and ensure policies and procedures are properly documented and communicated.
• Provide first-line technical support for hardware, software, network, and system-related issues.
• Respond promptly to ICT support requests and minimize downtime of critical systems.
• Train employees on ICT systems, cybersecurity best practices, and applicable IT policies.
• Establish and monitor Service Level Agreements (SLAs) to ensure timely issue resolution.
• Maintain accurate records of IT incidents, resolutions, and recurring system issues.
• Coordinate the procurement, installation, configuration, and deployment of new hardware and software solutions.
• Liaise and negotiate with ICT vendors to obtain appropriate products and services at competitive costs.
• Evaluate emerging technologies and recommend appropriate upgrades and improvements.
• Monitor vendor performance and ensure compliance with agreed service standards.

Qualifications & Requirements

• Bachelor’s Degree in Computer Science, Information Technology, Computer Engineering, or a related field.
• Minimum 3 years of relevant experience in IT systems, network, and infrastructure management.
• Banking or financial services experience is highly preferred.
• Proven hands-on experience in Core Banking System (CBS) administration and technical support.
• Strong knowledge of LANs, WANs, WLANs, VPNs, and enterprise network infrastructure.
• Hands-on experience with routers, switches, servers, and other networking infrastructure.
• Good knowledge of Windows and Linux system administration.
• Strong understanding of Active Directory, Group Policies, permissions, and user-access management.
• Good knowledge of cloud technologies, virtualization, backup systems, business continuity, and disaster recovery.
• Familiarity with scripting languages such as Python, PHP, or BASH, including Linux command-line administration.
• Strong understanding of IT security, cybersecurity, data protection, intrusion detection, and system security practices.
• Knowledge of applicable IT regulatory requirements, including Bank of Tanzania standards.
• Strong understanding of IT service delivery, application performance monitoring, incident management, and SLA implementation.
• Experience in IT procurement, technology deployment, and vendor management.
• Strong analytical, troubleshooting, and technical problem-solving skills.
• Good communication and decision-making abilities.
• Ability to work effectively under pressure and collaboratively within a team.
• Self-motivated, proactive, detail-oriented, and customer-focused.

• Develop and implement strategic plans to ensure network capacity supports current operations and future business requirements.
• Design, configure, maintain, and troubleshoot LANs, WANs, WLANs, VPNs, and related network infrastructure.
• Establish and maintain reliable IT and digital communication infrastructure, including wireless networks.
• Monitor network performance and ensure timely resolution of connectivity and infrastructure issues.
• Upgrade network hardware and implement firmware updates to maintain security, efficiency, and reliability.
• Coordinate with third-party vendors and service providers to ensure optimal performance of external IT services.
• Install, configure, administer, and maintain the organization’s Core Banking System (CBS).
• Monitor CBS server performance through system logs, activity tracking, and other relevant monitoring tools.
• Manage CBS user accounts, permissions, access rights, and security configurations.
• Diagnose and resolve CBS-related hardware and software issues.
• Implement and document CBS patches, upgrades, and system updates while maintaining system stability and compliance.
• Maintain accurate records of CBS changes, patches received, implementation status, and outcomes.
• Install, configure, and administer Windows and Linux operating systems.
• Manage servers supporting email, printing, backups, cloud-based applications, and other critical business systems.
• Administer Active Directory, Group Policies, user accounts, permissions, and access rights.
• Monitor server and system performance and optimize configurations to improve efficiency and reliability.
• Implement automated and manual backup and restoration procedures for critical systems.
• Ensure the integrity, availability, and security of organizational data and IT systems.
• Implement and maintain IT security solutions, including antivirus and intrusion detection systems.
• Ensure ICT systems comply with company policies and applicable regulatory requirements, including BOT standards.
• Conduct periodic security assessments and disaster recovery drills.
• Monitor developments in cybersecurity, database management, networking, cloud computing, and other relevant technologies.
• Maintain and safeguard ICT documentation and ensure policies and procedures are properly documented and communicated.
• Provide first-line technical support for hardware, software, network, and system-related issues.
• Respond promptly to ICT support requests and minimize downtime of critical systems.
• Train employees on ICT systems, cybersecurity best practices, and applicable IT policies.
• Establish and monitor Service Level Agreements (SLAs) to ensure timely issue resolution.
• Maintain accurate records of IT incidents, resolutions, and recurring system issues.
• Coordinate the procurement, installation, configuration, and deployment of new hardware and software solutions.
• Liaise and negotiate with ICT vendors to obtain appropriate products and services at competitive costs.
• Evaluate emerging technologies and recommend appropriate upgrades and improvements.
• Monitor vendor performance and ensure compliance with agreed service standards.

• Network infrastructure management (LANs, WANs, WLANs, VPNs)
• Core Banking System (CBS) administration
• Windows and Linux system administration
• Active Directory and Group Policies management
• Cloud technologies
• Virtualization
• Backup and restoration procedures
• Business continuity and disaster recovery
• IT security and cybersecurity practices
• Scripting languages (Python, PHP, BASH)
• Linux command-line administration
• IT service delivery
• Application performance monitoring
• Incident management
• SLA implementation
• IT procurement
• Technology deployment
• Vendor management
• Analytical and troubleshooting skills
• Communication skills
• Decision-making abilities

• Bachelor’s Degree in Computer Science, Information Technology, Computer Engineering, or a related field.
• Minimum 3 years of relevant experience in IT systems, network, and infrastructure management.
• Banking or financial services experience is highly preferred.
• Proven hands-on experience in Core Banking System (CBS) administration and technical support.
• Strong knowledge of LANs, WANs, WLANs, VPNs, and enterprise network infrastructure.
• Hands-on experience with routers, switches, servers, and other networking infrastructure.
• Good knowledge of Windows and Linux system administration.
• Strong understanding of Active Directory, Group Policies, permissions, and user-access management.
• Good knowledge of cloud technologies, virtualization, backup systems, business continuity, and disaster recovery.
• Familiarity with scripting languages such as Python, PHP, or BASH, including Linux command-line administration.
• Strong understanding of IT security, cybersecurity, data protection, intrusion detection, and system security practices.
• Knowledge of applicable IT regulatory requirements, including Bank of Tanzania standards.
• Strong understanding of IT service delivery, application performance monitoring, incident management, and SLA implementation.
• Experience in IT procurement, technology deployment, and vendor management.
• Strong analytical, troubleshooting, and technical problem-solving skills.
• Good communication and decision-making abilities.
• Ability to work effectively under pressure and collaboratively within a team.
• Self-motivated, proactive, detail-oriented, and customer-focused.