Responsibilities or duties

• Payment confirmation
• Daily order booking
• ATC Creation
• Open ATC management
• ATC movement record keeping
• ITA creation
• Issuance of ATCs to transport department/customer/customer representative
• Company order creation procedures compliance
• Sales officer/coordinator team coordination (for order creation)
• Transport and logistics coordination (to ensure seamless dispatch)
• Compilation of customer service sales report
• Maintenance of strict customer account statements confidentiality
• Customer account balance confirmation
• Customer queries management
• Development and implementation of customer experience improvement tactics and strategies
• Collation of periodic sales reports for review and submission to DCLT Management
• Alarm raising (in time) any observations, events or compliance breaches that have the potential to adversely impact sales operations
• Identification and recommendation of sales operation improvement to the Head of Sales & Marketing

Qualifications or requirements (e.g., education, skills)

• Bachelor’s degree in commerce/business administration or any Other Related Business studies
• Customer service management
• Excellent communication skills both verbal and written (English and Swahili)
• Strong leadership skills
• Report complication
• Problems solving skills
• Teamwork skills

Experience needed

• At least 2 years of working experience in a sales operations position

• Payment confirmation
• Daily order booking
• ATC Creation
• Open ATC management
• ATC movement record keeping
• ITA creation
• Issuance of ATCs to transport department/customer/customer representative
• Company order creation procedures compliance
• Sales officer/coordinator team coordination (for order creation)
• Transport and logistics coordination (to ensure seamless dispatch)
• Compilation of customer service sales report
• Maintenance of strict customer account statements confidentiality
• Customer account balance confirmation
• Customer queries management
• Development and implementation of customer experience improvement tactics and strategies
• Collation of periodic sales reports for review and submission to DCLT Management
• Alarm raising (in time) any observations, events or compliance breaches that have the potential to adversely impact sales operations
• Identification and recommendation of sales operation improvement to the Head of Sales & Marketing

• Customer service management
• Excellent communication skills both verbal and written (English and Swahili)
• Strong leadership skills
• Report complication
• Problems solving skills
• Teamwork skills

• Bachelor’s degree in commerce/business administration or any Other Related Business studies