RESPONSIBLE FOR

Acquiring, growing and retaining a profitable customer portfolio.

PURPOSE OF JOB

The purpose of this role is to build the business, deepen relationships and manage key and potential customers through sales of liabilities, acquisitions, cash management, credit cards and retail products to maximize revenue by achieving sales targets.

PRINCIPAL ACCOUNTABILITIES / RESPONSIBILITIES

• Build relationships with a portfolio of assigned customers and become the first point of contact for their banking needs.
• Grow CASA FD and ASSET of the existing client portfolio as per the given targets and acquire new CASA FD and ASSET customers as per the given budget.
• Meet the fee income goal through the existing client portfolio.
• Provide personalized and committed banking services to customers in the portfolio, such as reviewing customers' accounts and giving each customer the opportunity to make informed choices regarding their everyday banking.
• Identify cross-selling opportunities within the assigned customer portfolio.
• Develop and maintain a sales/queries management database that can be used for review purposes, analysis of branch performance and reflection for improvement.
• Work with Branch Managers to anticipate key issues, identify useful opportunities and offer professional expertise and solutions to all stakeholders.
• Use referrals from existing clients in the portfolio to open new client accounts.
• Maintain a good understanding of all products and services offered by Exim Bank to better serve clients.
• Prepare position reports for the Branch Manager.

QUALIFICATIONS & EXPERIENCE

• University degree in Business Administration or Economics and relevant professional qualifications in banking, finance or marketing.
• Minimum of two years' relevant working experience in a similar position.
• Computer literacy and knowledge of new and evolving technology systems.

COMPETENCIES REQUIRED

• Ability to assess customer needs and develop products that suit their needs.
• Self-confident, ambitious and willing to take on challenges.
• High energy level and aggressive.
• Self-motivated and a fast learner with a proven ability to work independently under pressure and with high efficiency.
• Experience in structured trade finance, syndication and project financing will be an added advantage.
• Possess an in-depth understanding and knowledge of retail banking products, including liabilities, acquisitions, cash management, credit cards and sales products.
• Proven sales experience in a client relationship role within retail banking.

OTHER RESPONSIBILITIES

• Carry out work in accordance with the Bank's procedures.
• Perform assigned tasks with due diligence.
• Eliminate waste of whatever form, suggest the use of new practices and contribute to the continuous improvement of the Bank.

• Build relationships with a portfolio of assigned customers and become the first point of contact for their banking needs.
• Grow CASA FD and ASSET of the existing client portfolio as per the given targets and acquire new CASA FD and ASSET customers as per the given budget.
• Meet the fee income goal through the existing client portfolio.
• Provide personalized and committed banking services to customers in the portfolio, such as reviewing customers' accounts and giving each customer the opportunity to make informed choices regarding their everyday banking.
• Identify cross-selling opportunities within the assigned customer portfolio.
• Develop and maintain a sales/queries management database that can be used for review purposes, analysis of branch performance and reflection for improvement.
• Work with Branch Managers to anticipate key issues, identify useful opportunities and offer professional expertise and solutions to all stakeholders.
• Use referrals from existing clients in the portfolio to open new client accounts.
• Maintain a good understanding of all products and services offered by Exim Bank to better serve clients.
• Prepare position reports for the Branch Manager.
• Carry out work in accordance with the Bank's procedures.
• Perform assigned tasks with due diligence.
• Eliminate waste of whatever form, suggest the use of new practices and contribute to the continuous improvement of the Bank.

• Ability to assess customer needs and develop products that suit their needs.
• Self-confident, ambitious and willing to take on challenges.
• High energy level and aggressive.
• Self-motivated and a fast learner with a proven ability to work independently under pressure and with high efficiency.
• Experience in structured trade finance, syndication and project financing will be an added advantage.
• Possess an in-depth understanding and knowledge of retail banking products, including liabilities, acquisitions, cash management, credit cards and sales products.
• Proven sales experience in a client relationship role within retail banking.
• Computer literacy and knowledge of new and evolving technology systems.

• University degree in Business Administration or Economics and relevant professional qualifications in banking, finance or marketing.