Vacancy title:
Relationship Manager

[Type: FULL_TIME, Industry: Finance, Category: Management]

Jobs at:
Ecobank

Deadline of this Job:
Friday, August 22 2025

Duty Station:
Tanzania | Dar es Salaam | Tanzania

Summary
Date Posted: Friday, August 15 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Achieve all operational excellence and financial targets through business growth and development set by the bank at the branch level.

Key responsibilities

Business performance

• Deliver sales, revenue, deposits, risk assets, targets, and efficiency ratios.
• Prepare and deliver on approved branch budgets.
• Manage costs strictly, including reviewing both direct and indirect costs generated by the branch.
• Achieve a cost/income ratio in the branch.

Relationship management & customer service

• Deliver on customer service standards, acquisition and client satisfaction levels.
• Retain high-performing clients and grow share of wallet in the target market.

People management & teaming

• Build and develop a high-performing team.
• Drive performance development and coaching to achieve productivity and efficiency.

Process, controls, and operation performance

• Ensure compliance with operational risk requirements.
• Comply with branch layout standards, KYC, and operating & risk policies and procedures.

Strategic initiatives

• Expand approved market reach.

Qualifications & experience

• Educational background: Bachelor’s or Master’s degree in Banking, Business Administration, Economics, Finance, or other related fields.
• Professional experience: At least 5 years in relationship management and branch operations.

Work Hours: 8

Experience in Months: 60

Level of Education: bachelor degree

Job application procedure
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