About Vodacom Tanzania

Vodacom Tanzania is a telecommunications company providing mobile communication and connectivity services. As part of the global Vodafone Group, the company focuses on connecting people, businesses, and communities through technology and innovation. Vodacom is committed to improving customer experience, promoting inclusion, and delivering reliable network services.

Job Description

Vodacom Tanzania is seeking a qualified and analytical professional to fill the position of Performance Engineer within its Local Technology Networks business area.

The successful candidate will be responsible for overall network performance across all technologies on modernized or swapped sites. The role involves monitoring network Key Performance Indicators (KPIs), reviewing site verification reports, investigating network incidents, and ensuring compliance with regulatory and group network performance standards.

The Performance Engineer will work closely with engineering, operations, project teams, vendors, and other stakeholders to maintain and improve network quality.

Key Responsibilities

The successful candidate will be responsible for the following:

• Develop and maintain KPI trackers for all elements within the Radio Access Network (RAN).
• Ensure that the best-practice set of network features is implemented in accordance with EWL requirements.
• Manage end-to-end network incidents, including service outages and KPI degradation, and conduct appropriate Root Cause Analysis (RCA).
• Proactively identify gaps in the project team’s efforts to address network quality issues and ensure consistency in performance reporting.
• Collaborate with engineering and operations teams to deliver the expected network quality.
• Review Single Site Verification (SSV) reports submitted by vendors as part of the site acceptance process.
• Conduct Radio Access Network (RAN) parameter audits and reconcile network performance KPIs.
• Monitor network performance across all technologies deployed at modernized or swapped sites.
• Ensure that EPOCA KPI targets are achieved during cluster drive testing and reporting.
• Prepare regulatory and group-level network performance reports.

Qualifications and Requirements

Applicants should meet the following qualifications and requirements:

• A Bachelor’s degree in Engineering, Telecommunications, Computer Science, or an equivalent field.
• At least three (3) years of industry or relevant functional experience.
• Strong analytical and logical reasoning skills, particularly in interpreting Key Performance Indicators (KPIs).
• Excellent programming skills.
• Strong analytical skills and business acumen.
• Ability to proactively identify network faults and performance issues.
• Strong stakeholder management skills, including the ability to engage with TCRA and suppliers.
• Ability to manage and address customer complaints.
• Demonstrated ability to challenge existing practices and drive improvements.
• Ability to build and maintain effective working relationships with key stakeholders across the organization.

Additional advantages:

• Knowledge of cloud technologies and big data.
• Project management knowledge and experience.

Key Skills and Competencies

• Network performance monitoring and optimization.
• Radio Access Network (RAN) analysis and parameter auditing.
• KPI tracking, analysis, and reconciliation.
• Root Cause Analysis (RCA) and incident management.
• Single Site Verification (SSV) and site acceptance.
• Network quality assurance and reporting.
• Programming and data analysis.
• Stakeholder and vendor management.
• Customer complaint resolution.
• Problem-solving and continuous improvement.

Important Information for Applicants

Although the position is advertised as a two-year contract, the stated minimum experience requirement is three years of industry or relevant functional experience. Applicants should carefully review the requirements before submitting their applications.

Vodacom encourages candidates who are enthusiastic about the role but do not meet every desired criterion to consider applying, as their experience may be suitable for this or another opportunity.

The company is committed to an inclusive workplace that recognizes talent, encourages diversity, and provides opportunities for professional development.

• Develop and maintain KPI trackers for all elements within the Radio Access Network (RAN).
• Ensure that the best-practice set of network features is implemented in accordance with EWL requirements.
• Manage end-to-end network incidents, including service outages and KPI degradation, and conduct appropriate Root Cause Analysis (RCA).
• Proactively identify gaps in the project team’s efforts to address network quality issues and ensure consistency in performance reporting.
• Collaborate with engineering and operations teams to deliver the expected network quality.
• Review Single Site Verification (SSV) reports submitted by vendors as part of the site acceptance process.
• Conduct Radio Access Network (RAN) parameter audits and reconcile network performance KPIs.
• Monitor network performance across all technologies deployed at modernized or swapped sites.
• Ensure that EPOCA KPI targets are achieved during cluster drive testing and reporting.
• Prepare regulatory and group-level network performance reports.

• Network performance monitoring and optimization.
• Radio Access Network (RAN) analysis and parameter auditing.
• KPI tracking, analysis, and reconciliation.
• Root Cause Analysis (RCA) and incident management.
• Single Site Verification (SSV) and site acceptance.
• Network quality assurance and reporting.
• Programming and data analysis.
• Stakeholder and vendor management.
• Customer complaint resolution.
• Problem-solving and continuous improvement.

• A Bachelor’s degree in Engineering, Telecommunications, Computer Science, or an equivalent field.
• At least three (3) years of industry or relevant functional experience.
• Strong analytical and logical reasoning skills, particularly in interpreting Key Performance Indicators (KPIs).
• Excellent programming skills.
• Strong analytical skills and business acumen.
• Ability to proactively identify network faults and performance issues.
• Strong stakeholder management skills, including the ability to engage with TCRA and suppliers.
• Ability to manage and address customer complaints.
• Demonstrated ability to challenge existing practices and drive improvements.
• Ability to build and maintain effective working relationships with key stakeholders across the organization.
• Knowledge of cloud technologies and big data.
• Project management knowledge and experience.