JOB DESCRIPTION

The Manager, Merchant Acquiring is responsible for the growth and profitability of merchant businesses through acquisition of merchants.

DUTIES AND RESPONSIBILITIES

• Responsible for the growth and profitability of merchant businesses through acquisition of merchants.
• Responsible for preparing business strategies aimed to grow the unit in alignment with the performance metrics.
• Responsible to ensure total value proposition to clients through cross promotion of additional bank products.
• Responsible for client retention to ensure business sustainability through proper portfolio management and strengthening client relationship by monitoring and reviewing financial reports and targets in relation to business portfolio trends and performance.
• Responsible for developing initiatives to support growth of product channel whilst being a contributor to the development plans relating to card products and digitization.
• Responsible for managing Point of Sale channel initiatives whilst focusing on product strategy and vision supported by internal and external analysis.
• Responsible for engaging with relevant stakeholders, including Compliance, Risk, Fraud, Processor and others, to mitigate any card business related risk and processes whilst implementing proper controls.
• Responsible for defining and implementing strategy supporting Global Payment Acceptance business towards operational excellence and brand delivery.
• Responsible for implementation of the Group processes and service delivery metric (SLA) to all Merchants.
• Responsible to manage targets and budget goals for the Business Unit, whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency.
• Responsible for continuous monitoring of changes in associations, legislation, regulations, initiatives, and relevant industry practices.
• Responsible for contribution, creation and implementation of agreed business, marketing and promotional strategies for cards and digital banking solutions.
• Responsible for enforcing and ensuring compliance with Audit requirements as well as Schemes Standards (VISA/Mastercard).
• Responsible for ensuring any related product innovations and projects are implemented timeously.
• Maintain expert knowledge on products, pricing, application procedure, processing, and timelines to drive and achieve relevant targets.
• Responsible for actively engaging in product designs to ensure market adaptation, enhancement, and competitiveness over time.
• Responsible to ensure utmost best service and management of customer queries efficiently and within timelines.
• Oversee management of card business transaction disputes, fraud monitoring and risk management.
• Responsible for maintaining productive relationships with Associations (VISA/Mastercard) whilst ensuring front of line involvement for the bank.
• Actively support design and development of marketing plans alongside market requirements and consumer needs.
• Be on top of market intelligence by identifying the emerging market trends to complement product enhancement.
• Enforce periodic updates of all card and digital related revenue lines while enhancing user banking experience to complement bottom line performance.
• Play a contribution to advising the bank on the best solutions for merchant business in the country aligned with best practices approach and go to market strategy implementation.
• Initiate and manage co-marketing plans for card business to maximize product and business results.
• Plan major/national events, programs and activities that will drive merchant acquisition.
• Monitor and track performance of existing card and digital banking solutions and platforms ensuring value generation to expectations.
• Customer Satisfaction Improvement: gather feedback from end-customers and work with product team and customer service team to improve customer satisfaction.
• Ensure acquisition of new skill and know-how necessary to support execution of card and digital strategy, improvements to digital processes ultimately driving financial returns for the portfolio.
• Promote and present to merchants, retailers, and other entities in Equity products to acquire new business partners.
• The Equity products include pre-paid cards, loyalty programs, gift cards, instalment card, express cards and any program that can be facilitated with the use of card, POS, mobile banking users, Internet corporate and retails and e-Commerce.
• Track and maintain merchant relationships to ensure continual growth and sales targets through weekly reporting, daily assessments, and constant portfolio management analysis discussions.
• Leverage prospect and contract new merchants and partners by presenting the appropriate solution for the business.
• Ensure high productivity levels by Merchant Acquiring supervisors through performance reviews while regularly mentoring and coaching to achieve desired outcome.
• Maintain Corporate customer relationships to ensure continual growth of sales targets.
• Recruit corporate customers to Host to Host solution to support the seamless solution and grow the digital banking business.
• Work closely with all internal and external stakeholders, including Exco, Heads, Senior Managers, Branches Merchant Supervisors, Digital Channels teams, Product, Customer Service & Operations, Integration team, clients, and vendors to provide value added service for Digital channels and Merchants.
• Ensure 100% compliance to the Bank's policies and procedures.
• Oversee to ensure the bank corporate image is promoted.
• Ensure branches and supervisors are well supported for effectiveness and efficiency service delivery through regular assessments of branch visits and engagements.
• Perform any other duty assigned by the immediate supervisor.

QUALIFICATIONS

• Holder of a University Degree or equivalent qualification in:
  • Economics
  • Business Administration
  • Finance
  • Marketing
  • Statistics
  • Research

SKILLS

• Strategic planning and execution skills.
• Excellent analytical, presentation, and reporting skills.
• Ability to lead cross-functional teams and agency relationships.
• Strong communication and stakeholder management skills.

• Responsible for the growth and profitability of merchant businesses through acquisition of merchants.
• Responsible for preparing business strategies aimed to grow the unit in alignment with the performance metrics.
• Responsible to ensure total value proposition to clients through cross promotion of additional bank products.
• Responsible for client retention to ensure business sustainability through proper portfolio management and strengthening client relationship by monitoring and reviewing financial reports and targets in relation to business portfolio trends and performance.
• Responsible for developing initiatives to support growth of product channel whilst being a contributor to the development plans relating to card products and digitization.
• Responsible for managing Point of Sale channel initiatives whilst focusing on product strategy and vision supported by internal and external analysis.
• Responsible for engaging with relevant stakeholders, including Compliance, Risk, Fraud, Processor and others, to mitigate any card business related risk and processes whilst implementing proper controls.
• Responsible for defining and implementing strategy supporting Global Payment Acceptance business towards operational excellence and brand delivery.
• Responsible for implementation of the Group processes and service delivery metric (SLA) to all Merchants.
• Responsible to manage targets and budget goals for the Business Unit, whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency.
• Responsible for continuous monitoring of changes in associations, legislation, regulations, initiatives, and relevant industry practices.
• Responsible for contribution, creation and implementation of agreed business, marketing and promotional strategies for cards and digital banking solutions.
• Responsible for enforcing and ensuring compliance with Audit requirements as well as Schemes Standards (VISA/Mastercard).
• Responsible for ensuring any related product innovations and projects are implemented timeously.
• Maintain expert knowledge on products, pricing, application procedure, processing, and timelines to drive and achieve relevant targets.
• Responsible for actively engaging in product designs to ensure market adaptation, enhancement, and competitiveness over time.
• Responsible to ensure utmost best service and management of customer queries efficiently and within timelines.
• Oversee management of card business transaction disputes, fraud monitoring and risk management.
• Responsible for maintaining productive relationships with Associations (VISA/Mastercard) whilst ensuring front of line involvement for the bank.
• Actively support design and development of marketing plans alongside market requirements and consumer needs.
• Be on top of market intelligence by identifying the emerging market trends to complement product enhancement.
• Enforce periodic updates of all card and digital related revenue lines while enhancing user banking experience to complement bottom line performance.
• Play a contribution to advising the bank on the best solutions for merchant business in the country aligned with best practices approach and go to market strategy implementation.
• Initiate and manage co-marketing plans for card business to maximize product and business results.
• Plan major/national events, programs and activities that will drive merchant acquisition.
• Monitor and track performance of existing card and digital banking solutions and platforms ensuring value generation to expectations.
• Customer Satisfaction Improvement: gather feedback from end-customers and work with product team and customer service team to improve customer satisfaction.
• Ensure acquisition of new skill and know-how necessary to support execution of card and digital strategy, improvements to digital processes ultimately driving financial returns for the portfolio.
• Promote and present to merchants, retailers, and other entities in Equity products to acquire new business partners.
• The Equity products include pre-paid cards, loyalty programs, gift cards, instalment card, express cards and any program that can be facilitated with the use of card, POS, mobile banking users, Internet corporate and retails and e-Commerce.
• Track and maintain merchant relationships to ensure continual growth and sales targets through weekly reporting, daily assessments, and constant portfolio management analysis discussions.
• Leverage prospect and contract new merchants and partners by presenting the appropriate solution for the business.
• Ensure high productivity levels by Merchant Acquiring supervisors through performance reviews while regularly mentoring and coaching to achieve desired outcome.
• Maintain Corporate customer relationships to ensure continual growth of sales targets.
• Recruit corporate customers to Host to Host solution to support the seamless solution and grow the digital banking business.
• Work closely with all internal and external stakeholders, including Exco, Heads, Senior Managers, Branches Merchant Supervisors, Digital Channels teams, Product, Customer Service & Operations, Integration team, clients, and vendors to provide value added service for Digital channels and Merchants.
• Ensure 100% compliance to the Bank's policies and procedures.
• Oversee to ensure the bank corporate image is promoted.
• Ensure branches and supervisors are well supported for effectiveness and efficiency service delivery through regular assessments of branch visits and engagements.
• Perform any other duty assigned by the immediate supervisor.

• Strategic planning and execution skills.
• Excellent analytical, presentation, and reporting skills.
• Ability to lead cross-functional teams and agency relationships.
• Strong communication and stakeholder management skills.

• Holder of a University Degree or equivalent qualification in:
• Economics
• Business Administration
• Finance
• Marketing
• Statistics
• Research