We are currently seeking a passionate and dynamic guest-focused Learning and Development professional who takes pride in delivering extraordinary levels of customer service and providing creative solutions to employees.

As a Learning and Development Officer, you will assist the Learning and Development Manager in managing the hotel's training function to promote the desired work culture. The role involves developing and conducting training courses and facilitating training workshops based on operational requirements.

Key Responsibilities

• Analyse colleagues' development needs in the hotel.
• Develop annual hotel colleagues' development plans and prepare monthly reports.
• Develop and maintain the hotel's Learning and Development library and coordinate acquisitions.
• Consult with the Learning and Development Manager to coordinate Learning and Development courses.
• Conduct colleague orientation to the company and hotel and ensure that all colleagues receive appropriate orientation, a copy of their job description, a handbook, a local guide, and information about Human Resources services.
• Coordinate with the Human Resources Department and Housing Supervisor to ensure all new colleagues are shown around the housing complex for orientation and receive the necessary information.
• Oversee on-the-job training for new and existing colleagues.
• Oversee the redevelopment of colleague training and development programs.

Skills and Competencies

The ideal candidate will be passionate about training and developing others, with the ability to conduct and follow structured training programs in a charismatic and enthusiastic manner.

You should enjoy working with colleagues at all levels in a diverse environment and demonstrate good customer service, interpersonal, team-building, and conflict-resolution skills.

Additional competencies include:

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results

• Analyse colleagues' development needs in the hotel.
• Develop annual hotel colleagues' development plans and prepare monthly reports.
• Develop and maintain the hotel's Learning and Development library and coordinate acquisitions.
• Consult with the Learning and Development Manager to coordinate Learning and Development courses.
• Conduct colleague orientation to the company and hotel and ensure that all colleagues receive appropriate orientation, a copy of their job description, a handbook, a local guide, and information about Human Resources services.
• Coordinate with the Human Resources Department and Housing Supervisor to ensure all new colleagues are shown around the housing complex for orientation and receive the necessary information.
• Oversee on-the-job training for new and existing colleagues.
• Oversee the redevelopment of colleague training and development programs.

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results

• Bachelor Degree
• Certificate Degree
• Diploma